Team Lead, Air Import

DSV – Global Transport and LogisticsDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.Location: CAN - Milton, Yukon CourtJob Posting Title: Team Lead, Air ImportTime Type: Full TimeCompensation: Salary starting at $53, 540 , plus eligible benefits, in accordance with experience and internal equityThis posting is for an existing vacancy and not intended to create a talent pipeline***SummaryThe function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.Key Duties And ResponsibilitiesDaily management and coordination of shipments Lead and direct desk level, day to day operations of the Operation DepartmentChampion process and procedure to meet or exceed company KPI requirementsEstablish and coordinate schedules with carriers and tender shipmentsPrepare and publish reports as requestedMentor and train new staff from time to timeAct as the first escalation point for operational and customer service issues.Proactively identify problems and swiftly implement the appropriate solutionResponsible for cost containment of shipments Evaluate shipments, consolidate loads, select most cost-effective method of delivery Daily Communication with customer on relevant issues and resolutionManage new account implementation from standard operating procedure to executionAbility to demonstrate deductive logic, problem solving and trouble shooting skillsEffectively deal with any issues that arise within scope of responsibilityWork with Management to continually improve department operations with focus on productivityWill assign and manage workflow Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coachingPerform another assigned task/responsibilitiesAdhere to all company policies, procedures, and guidelinesAbility to manage conflicts professionally and promote teamwork.Provide operational coverage in the absence of the operator/supervisor. Quality, Health & Safety:Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal locationPerform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.QualificationsEducation and ExperienceEducation in supply chain logistics, international transportation, or a related field of studyMinimum two (2) years’ experience in a freight forwarding environment CIFFA certificate, an assetDangerous Goods certification, an assetACR designated status, an asset (for Airfreight only)Skills And CompetenciesProven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve resultsGood command of English language, both verbally and written Above average customer service skillsInterpersonal skills that build respected pr…

View the full posting and apply