Team Lead, Air Export

DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Milton, Yukon Court Job Posting Title: Team Lead, Air Export Time Type: Full Time Compensation: Salary starting at $ 53,540 per year , plus eligible benefits, in accordance with experience and internal equity This posting is for an existing vacancy and not intended to create a talent pipeline Summary The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time. Key Duties And Responsibilities Daily management and coordination of shipments Lead and direct desk level, day to day operations of the Operation Department Champion process and procedure to meet or exceed company KPI requirements Establish and coordinate schedules with carriers and tender shipments Prepare and publish reports as requested Mentor and train new staff from time to time Act as the first escalation point for operational and customer service issues. Proactively identify problems and swiftly implement the appropriate solution Responsible for cost containment of shipments Evaluate shipments, consolidate loads, select most cost-effective method of delivery Daily Communication with customer on relevant issues and resolution Manage new account implementation from standard operating procedure to execution Ability to demonstrate deductive logic, problem solving and trouble shooting skills Effectively deal with any issues that arise within scope of responsibility Work with Management to continually improve department operations with focus on productivity Will assign and manage workflow Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching Perform another assigned task/responsibilities Adhere to all company policies, procedures, and guidelines Ability to manage conflicts professionally and promote teamwork. Provide operational coverage in the absence of the operator/supervisor. Quality, Health & Safety: Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. Qualifications Education and Experience Education in supply chain logistics, international transportation, or a related field of study Minimum two (2) years’ experience in a freight forwarding environment CIFFA certificate, an asset Dangerous Goods certification, an asset ACR designated status, an asset (for Airfreight only) Skills And Competencies Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results Good command of English language, both verbally and written Above average customer service skills…

View the full posting and apply