TCR Software Coordinator / Billing & Inventory Specialist

Position Summary The TCR Software Coordinator is responsible for managing customer setup, purchase order tracking, ticket review, invoice billing, and inventory control within the TCR software system. This position plays a critical role in ensuring accurate customer records, timely billing, proper documentation, and efficient inventory management. The ideal candidate is highly organized, detail-oriented, and experienced in using TCR software to support operational and accounting functions. Key Responsibilities Customer Account Management · Create and maintain customer accounts within TCR software. · Ensure customer information, billing details, tax status, and contact information are accurate and up to date. · Coordinate with sales and operations teams regarding new customer setups and account changes. Purchase Order Administration · Obtain and track customer purchase orders before work is performed. · Verify purchase order accuracy and ensure proper documentation is entered into TCR. · Monitor purchase order balances and communicate any discrepancies with customers and internal teams. Ticket Review & Processing · Review completed service tickets for accuracy, completeness, and compliance with company requirements. · Verify labor, materials, equipment, and service details are properly documented. · Resolve discrepancies between field tickets, purchase orders, and customer requirements. Billing & Invoicing · Generate and process customer invoices through TCR software. · Ensure invoices accurately reflect approved tickets, purchase orders, pricing, and contract requirements. · Submit invoices in accordance with customer billing requirements and timelines. · Assist with collections by researching billing questions and resolving customer invoice disputes. Purchasing · Order inventory and rented equipment from vendors. · Maintain orders and rented equipment records in excel. · Issue and maintain purchase orders. · Establish good relations with vendors. Inventory Management · Maintain accurate inventory records within TCR. · Track inventory usage, receipts, transfers, and adjustments. · Perform periodic inventory reconciliations and investigate discrepancies. · Work with operations teams to ensure adequate inventory levels are maintained. Reporting & Recordkeeping · Generate reports from TCR regarding customer accounts, billing activity, open purchase orders, and inventory status. · Maintain organized electronic records and supporting documentation. · Assist management with audits, reporting, and process improvement initiatives. Qualifications · Previous experience using TCR Software preferred. · Experience with customer account management, billing, invoicing, and inventory control. · Strong understanding of purchase orders, work tickets, and invoice processing. · Proficiency in Microsoft Office Suite, especially Excel. · Excellent attention to detail and organizational skills. · Strong communication and customer service abilities. · Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred Qualifications · Experience in construction, restoration, service, transportation, or field service industries. · Accounting, bookkeeping, or accounts receivable experience. · Knowledge of inventory management procedures and best practices. Skills & Competencies · TCR Software experience preferred · Invoice processing and billing accuracy in TCR · Inventory tracking and reconciliation · Purchase order management · Data entry and record maintenance · Problem-solving and analytical skills · Time management and organization · Team collaboration and communication Physical Requirements · Prolonged periods sitting at a …

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