Tank Farm Operator - Downsview, ON
univar solutionsOur firm serves as an environmental solutions provider tailored to the land development, heavy civil, and construction industries. We bridge the gap between regulatory requirements and construction site realities by managing environmental compliance obligations—including water management, soil compliance, air quality, and site monitoring to keep projects moving forward efficiently without delays.
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We are seeking a results‑oriented leader to manage portfolio‑level client relationships, project delivery, and team performance across an assigned group of specialized environmental projects. Serving as the main operational lead for client accounts, this role bridges business strategy with technical execution, partnering with senior leadership to build long‑term relationships, maintain high satisfaction, and drive project success. In this role, you will provide ongoing coaching, oversight, and accountability for a dedicated team of Project Managers. You will maintain complete portfolio visibility—ensuring scopes are delivered safely, on time, within budget, and in strict alignment with company core values. Additional key duties include scope intake, handoffs, change management, financial tracking, invoicing, accounts receivable oversight, and proactive risk mitigation on complex projects. Advantages
We offer a supportive, forward‑thinking work environment designed to help you thrive both personally and professionally. Benefits of joining our team include: RRSP Match Program Mileage Reimbursement Opportunities for company and performance based bonuses Modern Workspace: Work out of a contemporary, fully equipped office setting. Casual Work Attire: Enjoy a comfortable "dress for your day" casual dress code. On-the-Job Training: Access continuous learning opportunities to expand your technical and leadership skills. Responsibilities
Client Relationship Ownership
Ensure there is a positive client relationship through all clients within the portfolio, increasingly for clients with multiple awarded projects within the Manager’s segment Serve as the primary point of contact for portfolio‑level conversations with clients Coordinate with the Director of Client Services on account planning for key repeat clients and action plans
Team Leadership & Coaching
Oversee, mentor, and coach subordinate project managers through managing projects, achieving KPIs, and with mindset Set expectations and track results through monthly 1‑on‑1 meetings with each direct report Evaluate effectiveness of communication between PMs and PCs / Technicians
People Management & Team Performance
Approve time off requests for direct reports and ensure team capacity to continue executing on portfolio Own day‑to‑day people management for the team; elevate policy exceptions to the Director of Client Services Set clear expectations that are in line with the direction of Director CS and own accountability on team’s project margins, AR payment timeliness, positive client feedback, optimization of invoicing, and upholding all GEMS core values across the team
Scope Intake & Handoff
Receive scope, RFPs, and work requests from Sales Team Clarify contract scope, fees, and terms as well as client signature before execution Own change order conversations on projects; review with Director of Client Services before submission Ensure POs cover requested work and ensure budget updated prior to work on any scope
Project Delivery
Decide on which scopes to self‑perform and which to hand off to subordinates to run. Run own projects beginning to end Step in to support PM‑led projects as needed Own client‑facing commitments and deadlines on own projects Monitor customer service and delivery on subordinate projects Review major deliverables before release on high‑risk projects, whether own or PM‑led Flag financial risk early, ie. slow pay, disputed invoices, scope‑fee mismatch
KPIs
Portfolio margins Portfolio AR on‑time payment Portfolio client satisfaction / feedback Portfolio on‑time invoicin