Systems/LAN Administrator
State of Arizona544542 PHOENIX DEPT OF FORESTRY AND FIRE MANAGEMENT Full-time DEPARTMENT OF FORESTRY AND FIRE MANAGEMENT In partnership with local, county, state, and federal agencies, the Arizona Department of Forestry and Fire Management (DFFM) protects Arizona’s people by: providing coordination and resource response for the suppression and management of wildland fire; delivering education to aid in wildland fire prevention; providing integrated management strategies, technical assistance and information through various Department programs; collaborating in forest restoration projects; and ensuring fire and life safety through permitting, plan reviews and building inspections. Systems/LAN Administrator Job Location: Address: 1110 W Washington St, Ste 500 Phoenix, AZ 85007 Posting Details: Salary: $24.8199-$34.6631 Hourly Grade: 23 Closing Date: Open Until Filled Job Summary: As a System Administrator for the Department of Forestry and Fire Management (DFFM), this position supports the agency's primary enterprise platforms alongside secondary systems like Salesforce. Working within a collaborative technology team, partner with agency leadership, staff, and external vendors to maintain core operational systems, deliver basic technical and hardware support, and drive continuous workflow improvements across DFFM's digital tools and evaluate emerging technologies including AI productivity tools and workflow automations to streamline agency operations responsibly and securely . Job Duties: Provide system administration support across core enterprise platforms, managing user permissions, groups, roles, layouts, dashboards, and custom reporting. Deliver desktop and hardware technical support, maintain equipment inventory, procure IT assets/licenses, and manage warranty claims. Assist with basic Salesforce administration, configuration, and user support alongside other agency technology tools. Resolve application inquiries, perform root-cause analysis on system issues, and collaborate with internal resources and vendors on complex technical problems. Document Agency IT Standard Work, log system issues, manage IT administrative workflows, identify opportunities for operational process improvement, and evaluate modern productivity tools (e.g., Generative AI/automation platforms) to optimize operational efficiency within state compliance standards. Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs): Knowledge of: Core system administration principles and enterprise platforms (user access, roles, validation rules, custom layouts, and reporting). Working knowledge of Smartsheet or similar collaborative project and workflow management tools. Fundamentals of Linux server operation, maintenance, and basic administration. Secondary platform support for Salesforce or similar enterprise CRM tools. IT security controls, system compliance standards, and administrative policies. PC hardware setup, basic network administration, and software testing methodologies. Standard productivity suites (Google Workspace, Microsoft Office, Adobe Acrobat). Knowledge of emerging technology trends, including practical applications of Generative AI productivity tools (e.g., Google Gemini, Microsoft Copilot) and workflow automation. Skills in: Advanced troubleshooting, root-cause analysis, and systematic issue resolution. System administration, database maintenance, and data management. Endpoint management and security administration using tools like Tanium. Strong written and verbal communication for technical and non-technical audiences. Hardware/software asset tracking and IT inventory management. High level of attention to detail and accuracy in execution. Basic scripting techniques for task automation and workflow support. Skill in utilizing AI-assisted software and scripting tools to accelerate task automation, documentation, and troubleshooting. Ability to: Develop clear, accurate technical documentation and standard work proced…