Systems Implementation and Optimization Facilitator

A Day in the Life The Systems Implementation & Optimization Facilitator supports the successful rollout, adoption, stabilization, and operational optimization of Aspire products, platform capabilities, and warehouse management solutions across NRI operations. Reporting to the Systems Implementation & Optimization Manager, the Facilitator organizes implementation activities, maintains project documentation and readiness trackers, supports testing and operational readiness efforts, coordinates site and stakeholder activities, assists with trainer enablement and knowledge transfer, and supports post-go-live stabilization and continuous improvement initiatives. While Product owns product strategy and feature direction, Development owns software delivery, and this role supports Technical Projects in preparing the business for deployment and helping warehouse teams adopt and effectively use the delivered solution. This is an onsite opportunity with f requent travel required throughout North America What does success look like in this role? Implementation tasks, dependencies, risks, decisions, and due dates are accurately documented and actively followed through to completion. Sites receive the information, materials, training, and support needed to prepare for Aspire releases and process changes. Testing evidence, readiness checklists, SOPs, training records, and go-live documentation are complete, current, and accessible. Operational feedback and post-go-live issues are captured clearly, categorized appropriately, and routed to the correct owner. Warehouse users demonstrate sustained adoption of the implemented process or feature. Annual Salary : $82,000 - $100,000 Location: 15101 Santa Ana Ave., Fontana, CA 92337 All About You What You'll bring to the role: Working knowledge of warehouse operations, inventory control, receiving, putaway, replenishment, picking, packing, shipping, returns, or related distribution processes. Ability to learn and support WMS functionality, configuration concepts, workflows, and operational dependencies. Experience with Aspire or another enterprise WMS is an asset. Strong organization, follow-through, documentation, and task-management skills, with the ability to coordinate multiple activities and deadlines. Ability to translate warehouse observations and user feedback into clear process notes, test evidence, issue descriptions, and action items. Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Experience with Asana, Jira, Aha, Power BI, SQL, SSMS, or similar tools is an asset. Clear written and verbal communication skills with the ability to work effectively with warehouse users, leaders, technical teams, and vendors. Practical problem-solving skills, attention to detail, adaptability, and commitment to safe and standardized work practices. Ability to operate effectively during testing, cutover, and go-live periods and to escalate concerns promptly. The Must Haves: Associate or bachelor's degree in information technology, Supply Chain, Logistics, Business, Project Management, or a related field is preferred. Equivalent relevant experience will be considered. Two or more years of experience in warehouse operations, WMS support, systems adoption, project coordination, continuous improvement, or a related role is preferred. Experience supporting system implementations, operational projects, testing, training, SOP development, or process improvement is preferred. Experience in a multi-site, multi-client, 3PL, or complex distribution environment is an asset. Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse Things You Will be Doing Implementation Coordination Support implementation plans and rollout schedules for Aspire produc…

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