System Quality Pillar Specialist

Job Title: System Quality Pillar Specialist FLSA Exemption Status: Nonexempt Status: Hourly Department: Quality Assurance Reports To: BAP Quality Manager Job Summary: The System Quality Specialist has the primary responsibility of responding to customer complaints, and to create and manage the product specifications. This will involve auditing company records and building datasets (that will be used to respond to customer complaints). There will also be work involved with analyzing quality parameters and performance, along with efforts to further ensure Regulatory Compliance and Customer Quality in multiple areas of the organization. Essential Functions and Responsibilities: In a timely manner, retrieve and audit records that relate to customer quality complaints. Data entry Perform various analytic procedures using proper technique, precisely record data. Perform physical audits of the 5 M's (man, methods, machines, materials, and milieu). Build and maintain datasets in excel. Conduct and assist in root cause analysis of problems. Assist in the analysis of data and generation of reports. Ensure that new specifications, SOPs and other relevant paperwork are updated and in a timely manner and that versions are appropriately controlled. Work alone and in collaboration with others, to create enhancements / improvements to Customer Quality and Compliance (such as digital production/compliance tracking systems, more user-friendly documents/specifications, etc.) Participate in Good Manufacturing Practices Audits of the Production and Warehouse areas. Contribute to continual improvement of customer quality processes. Responsible for delivering samples requested by sales team. Serves as back-up to the Customer Quality Manger. Performs other tasks/duties as assigned. Required Knowledge, Skills and Abilities: Preferred: Associates degree or equivalent of: Two years related experience and/ or training Combination of education and experience Basic algebra: reliably add, subtract, multiply, divide, take averages, etc. Proficient written and verbal communication: Detailed technical writing skills- documenting, emailing, note taking Excellent public speaking skills- relaying information, discussing issues with co-workers, and presenting information. Previous work experience in a food manufacturing setting. Strong organization (both digital and physical/paperwork) skills. Meticulous record keeping skills Regular and reliable attendance is required. Knowledge of production SOPs. Strong analytical and reasoning skills. Strong customer service skills (i.e. in addition to external customers, also views other Departments/Employees as customers, and strives to provide results in a timely fashion that always meets expectations) Has the ability to become proficient in the BAP WMS (warehouse management system). Knowledge of Food Safety regulations and manufacturing processes. Teamwork- the ability to work well with others to solve problems, complete tasks, and achieve company goals. Proficient in Microsoft Office with a focus on strong Excel and Word skills. Ability to work in a fast-paced environment where priorities change frequently. Capable of reading and interpreting data. Ability to work with minimal supervision and take initiative to resolve issues independently when discovered. Self-motivated and task driven. Able to communicate constructively and professionally, firmly focused on a quality mentality, when faced with crucial decision making across departments. Must be able to work overtime and weekends as necessary. Working Environment: The work environment characteristics described here are representative of those a teammate encounter while performing the essential functions of this job. The System Quality Pillar Specialist is required to work in an office environment, on the production floor, and in a lab. While performing the duties of this job, the teammates frequently will be exposed to wet and/or humid conditions, extreme heat and/or col…

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