System Control Room Operator/Dispatcher

Job Title: System Control Operator Department: Operations Classification: Non-Exempt Union Supervisor Title: Operations Supervisor Safety Sensitive: Yes Remote Status: No General Summary: Responsible for operating various equipment and systems to control train movements, power distribution, and system safety functions. Monitors and assesses system performance, responding to service disruptions and emergency situations as needed. Coordinates with patrons, security personnel, and maintenance teams to ensure seamless operations and safety. Duties and Responsibilities: Operates a computer to interface with the DPM System network, monitoring and controlling system operations by analyzing status and anomaly messages and responding accordingly. Monitors and interprets station platform activities using the Closed-Circuit Television (CCTV) system. Coordinates system operations with Maintenance personnel performing scheduled and unscheduled maintenance, ensuring vehicle movements do not disrupt guideway service. Manages computer switchovers, deactivates guideway power for repairs, and responds to unexpected failures by executing precise actions to restore full system functionality quickly. Utilizes operational data to identify potential causes of system issues, expediting troubleshooting efforts. Maintains operational logs and reports to document system status and facilitate post-event analysis. Communicates with DPM personnel and passengers via the Public Address System, intercoms, radio system, and platform telephones; controls guideway electrical power (600V OC) through the SCADA system in coordination with Maintenance, Field Operations, and emergency personnel. Analyzes system anomalies, determines appropriate responses, advises personnel on necessary actions and precautions, and coordinates system recovery. Operates central computer systems and peripherals, managing software functions, loading operational programs, selecting appropriate commands, printing relevant data, and verifying system responses. Monitors and verifies vehicle positions on the guideway mimic display, responding appropriately to anomalies. Notifies emergency response agencies (Police, Fire, Emergency Medical Team) during system anomalies and provides necessary updates to security, maintenance, administration, and operations teams as required. Trains co-workers and external agency personnel on DPM operational equipment features and procedures. Supports investigations and planning efforts related to system performance, safety incidents, and special events that may impact system operations. Recommends updates to manuals, procedures, and training materials to reflect system improvements and operational changes. Responsible for incorporating safety into all aspects of job functions Performs all other assigned duties. Performs other duties as assigned. Supervision Given To: N/A Education, Experience and Qualifications: Minimum : High school diploma or equivalent Academic training and related work experience, such as operating mainframe computer equipment, managing large-scale computer networks, operating centralized process control systems, or maintaining and repairing electro-mechanical components, may be considered as acceptable alternatives in determining qualifications. Preferred : Some advanced vocational or technical training in electrical principles, computer science, electro-mechanical maintenance and repair, or radio maintenance. One (1) year of verifiable work experience in system control operation and monitoring. Knowledge, Skills, and Abilities: Essential: Strong oral and written communication skills. Preferably some knowledge of radio communication systems and mid-sized electromechanical systems and interfaces. Understanding of crowd control methods and procedures. Preferred: Basic knowledge of electrical and electronic principles, with some familiarity in computer control systems, interfacing, and peripheral equipment as they relate to process or system …

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