SVP Chief Operations Officer

TITLE: Chief Operations Officer 

DEPARTMENT: Operations  

JOB SUMMARY: 

The Chief Operations Officer (COO) serves as a key member of the Senior Management team, reporting directly to the Chief Executive Officer. This role is responsible for leading and overseeing all aspects of Operations and Correspondent Banking for Quad City Bank and Trust Co. (QCBT), ensuring alignment with the organization’s strategic goals through efficient, scalable, and compliant operational execution. 

The COO oversees the Operations and Correspondent Banking teams, including responsibility for the Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) program, and Bank Premises Security and facilities management functions. This position drives operational excellence by leading the implementation of new and enhanced processes, contributing to decisions related to systems, equipment, and technology, and ensuring adherence to regulatory and compliance requirements. 

ESSENTIAL FUNCTIONS: 

Lead and oversee all bank operations and correspondent banking functions to ensure efficiency, scalability, and alignment with organizational objectives. 

Translate strategic goals into actionable operational plans and measurable outcomes. 

Identify and implement process improvements to enhance service delivery, operational effectiveness, and risk management. 

Provide leadership, direction and oversight to Operations and Correspondent Banking staff. 

Oversee the Bank Secrecy Act (BSA)/ Anti-Money Laundering (AML) program to ensure full regulatory compliance.  

Ensure adherence to all applicable banking regulations, policies, and internal controls. 

Partner with internal audit, compliance, and risk teams to proactively mitigate operational and regulatory risks. 

Oversee bank premises security and facilities management to ensure safe, secure, and efficient operations 

Ensure compliance with physical security standards and regulatory expectations. 

Provide operational insight and recommendations to support organizational decision-making.  

Lead coordination and preparation for internal, external, and regulatory audits and examinations. 

Maintain a strong understanding of industry trends, regulatory changes, and emerging risks. 

Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.  

Evaluate performance, administer touch points and deliver performance evaluations. 

Foster a positive work environment that encourages professional growth and development. 

Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.  

Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay. 

Participate in community engagement events. This can include professional, civic and community groups. 

Comply with all company or regulatory policies, procedures and requirements applicable to this position. 

Foster and preserve a culture of inclusion, innovation, collaboration, accountability, achievement and passion. 

Additional duties and responsibilities may be required to support the company’s mission, vision and values.  

 

QUALIFICATIONS: 

Bachelor's degree in business or related field or equivalent experience. 

Minimum 10 years of banking experience. 

Minimum 5 years of experience in BSA and AML 

Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner. 

Capability to manage multiple priorities and people while ensuring operational excellence. 

Capability to manage sensitive information and uphold confidentiality. 

Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.  

Foster and preserve a culture of inclusion, innovation, collaboration, accountability, achievement and passion. 

Additional duties and responsibilities may be required to support the company’s mission, vision and values.  

 

WORKING CONDITIONS: 

Duties are performed in a professional office environment. 

SALARY & BENEFITS:

The minimum salary range for this position is $114,398 annually. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.

This position is a regular full-time position and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.

At Quad City Bank & Trust we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger. 

Quad City Bank & Trust is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status. 

It is the policy of Quad City Bank & Trust. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.