Supv Dispatch, Transfer Center Dispatch, full-time days

Beacon Health System is hiring a full-time day shift Supv Dispatch position for our Transfer Center Dispatch department at Beacon Health System in Granger, IN . Be a Beacon. Make a Difference. At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve. We offer a wide variety of benefits for our employees, including: Medical, Dental, & Vision Insurance through Cigna Life Insurance 403(b) Matching Retirement Fund Competitive Paid Time Off (PTO) Shift Differentials Employee Assistance Program (EAP) Tuition and Certification Reimbursement Clinical Ladder Program Local and National Discounts Beacon Academy Educational Courses Gym Membership Discount About Beacon Health System Headquartered in South Bend, Indiana, as a not-for-profit, community-governed health system, Beacon Health System provides care to more than 4,000 patients each day in northern Indiana and southern Michigan. What You’ll Do As a Supervisor Dispatch, you will report to the Director of Transfer Center Operations and be responsible for a variety of duties, including dispatching ambulances, wheelchair transportation, and medical helicopters; performing administrative office functions; collecting and maintaining data; and answering incoming phone calls. Supervisor Dispatch Responsibilities Supervise and oversee the daily operations of the dispatch team, including ambulance, wheelchair, and medical helicopter dispatch. Ensure all team members are trained and knowledgeable about current protocols and regulations. Conduct performance evaluations, provide feedback, and implement improvement plans for dispatch staff under the direction of the program director and manager. Coordinate staff schedules to ensure adequate coverage and efficient operation. Develop and implement training programs for new hires and ongoing education for current staff. Monitor team performance metrics and identify areas for improvement. Address and resolve escalated issues from dispatch staff and ensure high levels of customer service. Dispatch ambulance, wheelchair, and a medical helicopter. Answer incoming calls and route them to appropriate departments or individuals. Maintained accurate records of patient transportation requests, including contact information, medical history, and transportation preferences. Use hospital bed management software to allocate and coordinate bed assignments. Work collaboratively with physicians, nurses, and other healthcare providers to ensure efficient and timely patient transport and bed placement. Maintain current knowledge of transportation regulations and protocols to ensure safety and regulatory guidelines compliance. Collect data on bed occupancy, bed utilization, and transportation metrics to identify areas for process improvement and quality enhancement. Perform office administration duties such as filing, copying, and printing documents as needed. Coordinate activities and training for subordinate personnel to meet performance standards. Develop, implement and monitor patient pre-authorization process. Coordinate third-party follow-up to reduce accounts receivables. Collaborate with the Reimbursement Department to set up Managed Care contract terms. Oversee billing, follow-up, and collection of Medicare and Medicaid accounts. Monitor and evaluate the need for new carrier and plan codes. Interact with payers, employers, and network representatives to administer contract terms and provide customer service. Coordinate day-to-day duties of the dispatch center staff. Address and resolve patient and third-party questions, concerns, and requests. Review reports to ensure contractual are posted correctly. Prepare reports based on the analysis of contract payment guidelines. Contribute to the overall effectiveness of th…

View the full posting and apply