Support Analyst

Application Deadline: 11/29/2026 Address: 250 Yonge Street Job Family Group: Strategy & Change Support Analyst This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team. Key Responsibilities Coordinate team meetings, workshops, offsites, and engagement events. Organize project meetings, track actions, and prepare clear, concise meeting minutes. Triage and manage support tickets, reporting, escalations, and follow-up activities. Support day-to-day operational activities, including: Employee onboarding and offboarding Access requests and entitlement coordination Software and hardware procurement General team administration Maintain project documentation, status updates, and reporting. Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities. Support continuous improvement initiatives and operational processes within the team. Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Provides input into the planning and implementation of operational programs. Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components. Participates in the design, development, implementation, and management of core program processes. Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends. Provides support for the investigation, analysis & documentation of program risks. Analyzes data and information to provide program insights and recommendations. Collaborates with internal and external stakeholders in order to deliver on business objectives. Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.). Communicates and reinforces program principles, strategies, processes and standards in all operational activities. Gathers and formats data into regular and ad-hoc reports, and dashboards. Supports the execution of strategic initiatives; includes tr…

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