Supply Chain Specialist

Position Summary Reporting to the Warehouse Manager, the Supply Chain Specialist supports the day-to-day operations of the Fulfillment department. The role is hands-on and includes order fulfillment, shipping and receiving, inventory control, inbound equipment returns, POS terminal processing, and general warehouse activities. The successful candidate is expected to work accurately and efficiently, follow established procedures, maintain a safe and organized work environment, and move between operational functions based on daily workload and business priorities. Day-to-day work direction may also be provided by the Team Lead. Key Responsibilities Order Fulfillment & Inbound Processing Pick, process, pack, and prepare outbound orders containing gift cards, SIM cards, POS terminals, scanners, fixtures, accessories, marketing materials, and other products as required. Receive and process inbound shipments and equipment returns, verifying products, quantities, serial numbers, equipment condition, and applicable work orders or documentation. Process applicable work orders and system transactions accurately and identify or escalate order and return discrepancies when required. Inventory Control & Shipping Support inventory control through receiving, staging, sorting, replenishing, palletizing, cycle counts, reconciliation, and accurate placement of stock in designated warehouse locations. Identify and report shortages, overages, damaged inventory, incorrect product, or other inventory concerns and follow established processes to support inventory accuracy and traceability. Prepare outbound shipments using approved carriers and shipping methods, generate required labels and documentation, and assist with receiving, unloading, and staging incoming deliveries. POS Terminal & Warehouse Operations Inspect, test, configure, clean, and prepare POS terminals and related equipment; identify equipment requiring repair and complete approved basic repairs, component replacements, and quality assurance testing as required. Maintain accurate equipment and serial-number tracking throughout terminal processing and follow established procedures for working, defective, and returned equipment. Maintain safe, clean, and organized picking, receiving, overstock, repair, and work areas, including appropriate storage, material handling, housekeeping, waste, and recycling practices. Operational Support Support terminal deployments, replacements, upgrades, asset sales, proactive conversions, merchandising, planogram changes, stock movements, warehouse reorganizations, and other Fulfillment projects as assigned. Provide internal operational support to departments such as Customer Service and Sales regarding order status, equipment, and Fulfillment-related requests; direct customer-facing service is not part of this role. Work collaboratively with other Supply Chain Specialists, the Team Lead, Warehouse Manager, and internal departments while adapting to changing priorities and operational demand. Maintain established standards for productivity, quality, accuracy, attendance, safety, and teamwork. Education & Experience High School Diploma or equivalent required. Previous experience in warehousing, fulfillment, logistics, shipping/receiving, inventory control, or a related environment is considered an asset. Experience working with POS terminals, electronics, gift cards, or similar products is considered an asset. Previous experience using inventory, warehouse, shipping, or order-management systems is considered an asset. Skills, Knowledge & Abilities Strong attention to detail and commitment to accuracy. Strong organizational and time-management skills with the ability to prioritize assigned work. Ability to work independently and effectively as part of a team. Ability to follow established processes and written procedures while adapting to changing operational requirements. Ability to maintain accuracy during repetitive, high-volume, or time-sensitive work. …

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