Supply Chain Operations and Fulfillment Manager

Description: Reports To: Executive Vice President Role Positioning: Execute The final title—Specialist, Supervisor, or Manager—will be determined based on the selected candidate’s experience, leadership background, and assigned responsibilities. POSITION SUMMARY The Supply Chain Operations and Fulfillment position owns the physical execution of customer orders from light production and kitting through inventory control, warehousing, picking and packing, shipping, and final fulfillment. This is a hands-on role for someone who can work directly with the floor team to resolve order, inventory, workflow, quality, and capacity issues. The position supports retail, wholesale, and lifestyle-brand programs, with an emphasis on accuracy, productivity, safety, quality, and on-time shipment. The position works closely with Retail Account Operations to convert customer requirements, purchase orders, and delivery commitments into clear and executable floor priorities. CORE MISSION Production ? Inventory ? Warehouse ? Pick and Pack ? Shipping ? Fulfillment KEY RESPONSIBILITIES Plan and coordinate light assembly, kitting, labeling, packaging, repacking, and other value-added activities according to customer specifications and due dates. Confirm that required materials, components, packaging, labels, and instructions are available before production or fulfillment begins. Monitor daily output, quality, staffing requirements, and schedule changes. Work directly with the team to resolve production, material, workflow, and capacity constraints. Inventory Control Oversee receiving, put-away, storage locations, material movements, work-in-process inventory, finished goods, and cycle counts. Maintain inventory accuracy and product availability for production and customer orders. Investigate inventory discrepancies, identify root causes, and implement corrective actions. Ensure inventory transactions and supporting records are completed accurately in the applicable ERP, WMS, inventory, or order-management system. Warehouse and Order Fulfillment Prioritize released orders and coordinate picking, packing, labeling, staging, and shipment within required customer delivery windows. Monitor backlog, throughput, available space, staffing, and daily workflow. Respond to rush orders, shortages, inventory discrepancies, delayed materials, and other operational exceptions. Maintain safe, clean, and organized warehouse and work areas. Shipping and Logistics Execution Coordinate parcel, LTL, FTL, carrier pickups, shipping documentation, and delivery appointments, as applicable. Verify carton and pallet configurations, shipping labels, packing lists, shipment records, and customer-specific instructions. Coordinate with carriers, third-party logistics providers, internal teams, and Retail Account Operations to resolve shipment exceptions. Support timely and accurate B2B and customer-direct fulfillment. Quality Safety and Continuous Improvement Establish and maintain practical quality checks and approved packout standards. Investigate fulfillment errors, product damage, rework, shipment discrepancies, and customer-related operational issues. Implement corrective and preventive actions to reduce repeated errors. Follow and reinforce applicable safety procedures, standard operating procedures, and company requirements. Identify opportunities to improve workflow, productivity, inventory accuracy, space utilization, and operating cost. LEVEL RESPONSIBILITIES Specialist Level Personally performs and coordinates assigned inventory, production, warehouse, and fulfillment activities. Organizes daily work priorities and resolves routine operational issues. Works closely with other team members but does not have assumed direct-report responsibility. Escalates significant quality, staffing, inventory, or capacity issues to management. Supervisor Level Coordinates daily floor activity and assigns work based on order volume, priorities, and deadlines. Trains em…

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