Supply Chain Manager II, RDPI IT-SC Supplier Performance & Compliance
Amazon.comDESCRIPTION We are looking for an analytically driven Supply Chain Manager to own and advance supplier performance programs within the SPIRE team. You will be the single-threaded owner of one or more performance workstreams — such as On-Time In-Full (OTIF) delivery measurement, supplier reporting compliance, or lead time accuracy — and will be responsible for defining program standards, building measurement frameworks, and driving adoption across our global supplier network. In this role you will operate with significant ambiguity: scoping problems that don't yet have established processes, designing scalable solutions, and earning trust with cross-functional partners (Global Materials Management, Planning, Procurement, and suppliers) to implement them. You will independently manage supplier-facing communications, translate complex data into actionable insights for senior leadership, and continuously raise the bar on how we measure and improve supplier performance. Key job responsibilities Own end-to-end execution of assigned SPIRE performance programs (e.g., OTIF measurement, ASN/EDI compliance, promise date adherence), including goal-setting, stakeholder alignment, and delivery against milestones Design and implement supplier performance metrics frameworks, scorecards, and reporting mechanisms that enable data-driven decision-making at scale Analyze complex supply chain datasets to identify systemic root causes of delivery failures, lead time variability, and compliance gaps; translate findings into prioritized action plans Drive cross-functional alignment with GMM, Planning, Procurement, and technology teams to standardize processes and close performance gaps Manage direct supplier engagement — communicating expectations, reviewing performance data, and facilitating corrective action plans Build and automate recurring reports and dashboards (SQL, Excel, BI tools) that reduce manual effort and improve visibility for stakeholders Document scalable processes, SOPs, and runbooks that enable the team to maintain programs as they grow Identify and escalate emerging risks in the supplier base, proposing mitigation strategies with supporting data About the team Robotics Deployment & Packaging Innovation (RDPI) Tech-IT Supply Chain is a global organization within Amazon that designs, builds, deploys, and maintains mission-critical infrastructure supporting Amazon's operations network. Within RDPI Tech-IT Supply Chain, the Supplier Performance, Intelligence, Risk & Excellence (SPIRE) team transforms how we manage supplier performance and compliance — turning fragmented processes into scalable, data-driven systems that improve quality, reduce delays, and drive measurable cost avoidance. BASIC QUALIFICATIONS 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience 2+ years of supply chain experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process,…