Supply Chain Director

ABOUT QALO QALO started as a category-defining silicone ring brand built on one idea: gear tough enough to keep up with an active life, without asking you to take off what matters most. Thirteen years later, that same philosophy — durable, functional, made for real life — is driving QALO's next chapter. With the launch of the smart ring, a subscription-free health-tracking device covering heart rate, blood oxygen, HRV, sleep, and recovery, QALO is repositioning from a lifestyle accessories brand into a health tech and wearables company. We're building the team that will define what that brand looks and feels like as we compete for space in wearable health. ABOUT THE JOB The Director of Supply Chain is a key leadership role at QALO, reporting directly to CEO and working closely with teams across D2C e-commerce, wholesale, finance, and customer service. This person will own supply chain and fulfillment end to end: demand planning, procurement, 3PL and carrier management, EDI and retail compliance, and customer service. They will build the operational foundation that supports QALO's growth across direct-to-consumer channels, big-box retail partners, and new product lines. RESPONSIBILITIES Wholesale Operations & EDI Management EDI Platform Ownership: Manage and optimize the Electronic Data Interchange (EDI) infrastructure, ensuring seamless data flow between retail partners, NetSuite, and the 3PL. Wholesale Order Fulfillment: Oversee the end-to-end processing of all B2B and wholesale orders, guaranteeing timely intake, routing compliance, and on-time shipping to prevent retailer chargebacks. Compliance Documentation: Ensure accurate routing requests are placed within retailer TMS portals, and timely EDI transmissions of ASNs and invoices. B2B Account Management: Partner directly with external wholesale accounts and internal sales representatives to manage day-to-day operations, resolve shipping issues, and coordinate new product load-ins. Forecasting, Demand Planning & Procurement Predictive Inventory Modeling: Build and own demand planning models that balance forecasts with historical sales data across both DTC and B2B channels. Stockout Prevention: Proactively issue purchase orders based on historical data, wholesale pipelines, seasonal trends, and marketing calendars to maintain optimal stock levels without over-purchasing. Proactive Problem Solving: Act as an autonomous self-starter who monitors global supply chains, predicts transit bottlenecks, and enacts backup solutions before they disrupt the business. Carrier Management, Imports/Exports & Financial Control Contract Negotiation: Lead aggressive negotiations with shipping carriers (DHL, FedEx, UPS) and regional freight forwarders to secure deep cost savings. Global Logistics Strategy: Oversee all inbound international import freight and outbound domestic/export shipping lanes. Hazmat Regulation: Maintain strict oversight over Hazardous Materials/Dangerous Goods compliance, packaging, and carrier restrictions for lithium-powered electronic shipments. Landed COGS Alignment: Partner closely with the finance team to audit freight invoices, tariff impacts, and 3PL fees to calculate exact, up-to-date landed Costs of Goods Sold (COGS). 3PL Partner Management & Strategy Vendor Accountability: Serve as the primary point of contact for our Third-Party Logistics (3PL) warehouse, holding them accountable for strict accuracy across receiving, storage, and order fulfillment. SLA Enforcement: Maintain Service Level Agreements (SLAs) with the 3PL, including same-day shipping cutoffs, inventory accuracy, and dock-to-stock timelines. Omnichannel Fulfillment Oversight: Coordinate daily with the 3PL to ensure smooth processing for both fast-moving direct-to-consumer (DTC) shipments and highly regulated wholesale/retail bulk routing. WHO YOU ARE Experience: 6+ years of progressive supply chain and operations leadership within a multi-channel (DTC + Wholesale) ecommerce brand. NetSuite Mastery …

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