Supply Chain Director

Role Overview:The position provides strategic direction and performance oversight to warehouse management teams across multiple locations. It focuses on improving operational consistency, fulfillment efficiency, customer service levels, and scalability, rather than managing daily receiving, picking, packing, or shipping activities directly. The role carries financial accountability for the operati
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onal cost base and shared P&L performance of the warehouse and logistics network, and serves as a senior operational point of contact for key customers.
Key ResponsibilitiesStrategy & Leadership
• Develop and implement national warehouse and logistics strategies that support business growth, customer requirements, and operational efficiency across Canada.
• Provide leadership and operational direction to Warehouse Managers, Supervisors, and relevant logistics teams across all warehouse locations.
• Establish standardized warehouse operating procedures, performance expectations, reporting requirements, and service standards across the national network.
Operational Performance & Resource Management
• Oversee warehouse capacity planning, labor utilization, space optimization, inventory flow, and resource allocation between locations.
• Monitor national fulfillment performance, including order turnaround time, accuracy, productivity, inventory accuracy, delivery performance, and customer service levels.
• Work closely with Warehouse Managers to identify operational bottlenecks, capacity constraints, staffing challenges, and process gaps; lead improvement plans where required.
• Coordinate transportation and distribution planning to support timely, cost-effective, and reliable movement of goods between warehouses, customers, carriers, and other operational partners.
Financial & Cost Accountability
• Hold accountability for the operational cost base of the national warehouse and logistics network, including warehouse labor, temporary labor, transportation, storage, equipment utilization, and operating expenses.
• Own the operational budget for the network and contribute to shared P&L performance for warehouse and logistics operations, working with Finance to ensure cost, margin, and productivity targets are met.
• Review operational costs and financial performance on an ongoing basis; identify and lead initiatives to improve cost efficiency, labor productivity, and asset utilization without compromising service levels.
• Support pricing and cost-to-serve analysis for new and existing customer contracts by providing accurate operational cost inputs to Sales, Finance, and Solutions teams.
• Provide regular financial and operational performance reporting, variance analysis, and improvement recommendations to senior management.
Customer-Facing & Cross-Functional Responsibilities
• Serve as a senior operational escalation point and relationship owner for key customers, ensuring warehouse and logistics commitments are delivered to agreed service levels.
• Participate in customer business reviews, presenting operational performance, improvement plans, and value-creation initiatives.
• Partner with Sales, Solutions, and Customer Service teams during customer onboarding, contract renewals, scope changes, and RFP/RFQ responses, providing operational feasibility, cost, and capacity inputs.
• Translate customer requirements and commitments into operational plans, SOPs, and service standards across the warehouse network.
• Manage escalated operational and customer-service issues that require cross-functional coordination or senior-level decision-making.
• Partner with Sales, Customer Service, E-commerce, Finance, and other departments to ensure warehouse and logistics capabilities align with customer commitments, order volumes, project requirements, and growth plans.
Continuous Improvement & Systems
• Lead continuous-improvement initiatives relating to warehouse layout, workflow design, labor productivity, fulfillment processes, inventory accuracy,

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