Supply Chain Customer Service Representative

Support Wesco customers through telephone and email service, order management, and problem resolution in a supply chain customer service role. Handle routine and complex inquiries with care.
As a Customer Service Representative, you will answer questions, manage complaints, and communicate requested information. You will research customer problems, coordinate with service or technical departments
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, and process orders end to end. Daily team meetings help review current orders and provide timely updates.
Key Responsibilities:
• Answer customer questions, concerns, and account inquiries
• Handle customer complaints professionally and sensitively
• Research problems and communicate effective solutions
• Process and manage supply chain orders end to end
• Review orders and provide timely customer updates
Requirements:
• High School Degree or equivalent required
• College Diploma preferred
• Two to four years of relevant experience
• Effective verbal and written communication skills
• Working knowledge of Word, Excel, and Outlook
Bring attention to detail, interpersonal skills, and order management expertise to Wesco's customer service team.

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