Supply Chain Buyer-Electric Power

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Electric Power Caterpillar's Electric Power Division (EPD) provides integrated power generation solutions, services, and support to customers around the world. Our products and services support critical applications across healthcare, data centers, municipalities, utilities, industrial facilities, and emergency response efforts. We are committed to delivering reliable, sustainable power solutions and exceptional customer support that maximize customer success and operational performance. Role Definition The Supply Chain Buyer serves as a key liaison between Caterpillar operations and suppliers, to support operational excellence across Electric Power products and services. This role provides second-level support for dealer operations, assists with program execution, analyzes performance metrics, and partners with district and dealer teams to identify opportunities for improvement. The position requires strong relationship management, customer focus, problem-solving capabilities, and the ability to collaborate across multiple functional areas. Key Responsibilities Support daily operations and business activities that drive dealer and customer success within the Electric Power Division. Partner with Cat dealers and district teams to optimize operational performance and customer satisfaction. Coordinate and support implementation of Electric Power initiatives, programs, and process improvements. Analyze dealer performance metrics and identify operational gaps, trends, and improvement opportunities. Assist dealers in developing corrective action plans and strategies to improve performance and operational effectiveness. Provide guidance and support regarding Electric Power products, programs, policies, and processes. Maintain strong relationships with dealers, customers, and internal business partners. Monitor customer concerns and facilitate timely resolution through cross-functional collaboration. Support continuous improvement initiatives by identifying process efficiencies and recommending solutions. Prepare reports, presentations, and business updates for leadership and stakeholder review. Ensure compliance with operational standards, policies, and program requirements. What You Will Have (Required Skills) Customer Focus Understands customer needs and expectations while delivering solutions that drive satisfaction and business results. Builds trust through responsiveness, professionalism, and service excellence. Utilizes customer feedback to identify opportunities for continuous improvement. Operational Excellence Demonstrates urgency and ownership in addressing customer and dealer needs. Provides high-quality service and support to internal and external stakeholders. Resolves issues efficiently while maintaining positive customer relationships. Collaboration Works effectively across teams, districts, dealers, and business units. Promotes teamwork and shared accountability to achieve business goals. Facilitates productive discussions and drives alignment among stakeholders. Decision Making & Critical Thinking Evaluates data, business conditions, and stakeholder input to support decision-making. Prioritizes opportunities and risks effectively. Recommends practical solutions based on sound judgment and analysis. Problem Solving Leads and supports resolution of operational and business challenges. Investigates root causes and develops sustainable corrective actions. Applies st…

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