Supply Chain Analyst

COMPANY OVERVIEW: The La Rocca tradition of dessert making began 60 years ago in Naples, Italy. Our family’s passion for the art of baking inspired the many original and unique recipes we have today. In 1986, La Rocca Creative Cakes was established in Canada. Over the last forty years, we’ve grown to become one of the most respected artisanal dessert manufacturers in North America. Today, as part of the Sammontana Italia family, La Rocca brings together European craftsmanship and modern scale to deliver premium cakes to thousands of grocery, foodservice, and fine food partners. We are entering an exciting phase of growth and modernization under La Rocca. ROLE PURPOSE: The Supply Chain Analyst will analyze supply chain processes and systems to improve efficiency, data accuracy and visibility across procurement, inventory, production planning, logistics and distribution. Acting as the link between supply chain stakeholders and technical teams, the analyst will gather requirements, recommend enhancements, and help maintain our Microsoft Dynamics 365 Business Central ERP system and reporting tools. REPORTS TO: Supply Chain Manager KEY RESPONSIBILITIES: System support and data accuracy Enter and maintain data in Business Central, including items, vendors, units of measure, and recipes or bills of materials. Review purchase orders, receipts, production orders and shipments for errors, and help correct them. Help reconcile system inventory with physical counts, and investigate differences. Perform regular inventory verification, including cycle counts and spot checks of quantities, locations, lot numbers and expiry dates, and help prepare inventory adjustments for approval. Support lot tracking and expiry dates to keep products traceable and food-safe. Testing Test ERP process changes before and during implementation, making sure new or updated processes in purchasing, inventory, production and shipping work correctly from start to finish. After a change goes live, confirm it is working as expected and that data such as inventory, costs and lot details remains accurate. Follow and help write test steps for new features, updates and process changes in Business Central. Record test results clearly, and report problems with steps to reproduce, screenshots, and expected versus actual results. Re-test fixes before changes go live, and help users take part in user acceptance testing. User support and coordination Be a first point of contact for everyday system questions from purchasing, warehouse and production staff. Help other departments, such as finance, customer service, quality and production, with Business Central questions and system tasks when needed. Help write simple how-to guides and process documents, and assist with user training. Prepare basic reports and Excel summaries for the Supply Chain team. Work with the IT team or external Business Central partner on issues that need further support. CORE COMPETENCIES: Ethical and professional conduct aligned with company values. Strong relationship-building and teamwork skills. Effective written and verbal communication. Customer-focused mindset. Strong organizational, planning and decision-making abilities. Analytical thinking and problem-solving skills. EDUCATION & QUALIFICATIONS: College diploma or university degree in supply chain, business, information systems or a related field, or equivalent experience. KNOWLEDGE, SKILLS, & ABILITIES: Comfortable with computers and Microsoft Office, especially Excel (sorting, filtering, basic formulas). Strong attention to detail and a habit of double-checking work. Clear written and verbal communication in English. Willingness to learn new systems and ask questions. Able to work on-site, including occasional time near the production floor. The following are considered assets: Experience with Business Central or another ERP or inventory system, through work, a co-op or school. Basic understanding of purchasing, inventory or produc…

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