Supplier Relationship Manager
CorpayWhat We Need
Corpay is seeking a Supplier Relationship Manager to protect and grow monetized supplier spend across Corpay Payables. This role owns strategic supplier engagement for high-value downgrade defense, supplier monetization, and targeted conversion opportunities across card, debit, Corpay Direct/ACH+, enhanced ACH, and other payment modalities.
The SRM acts as a commercial problem solve
...
r between suppliers, clients, Relationship Managers, Vendor Retention, Vendor Enrollment, Operations, Product, Risk, and Payment Operations. The role requires strong negotiation skills, disciplined follow-up, and the ability to use spend data, supplier context, and customer influence to retain card acceptance, down-sell to other monetized products when needed, and improve the supplier experience.
Primary Purpose
Responsible for protecting high-value card and debit spend by proactively managing supplier-initiated surcharging concerns, conditional acceptance requests, and other payment-method changes.
Increase monetized spend by converting qualified ACH/check suppliers to card, debit, Corpay Direct/ACH+, enhanced ACH, or other approved monetized payment solutions.
Develop repeatable supplier relationship practices, including supplier texture documentation, executive outreach, RM/client pull-in, save tagging, and feedback loops to Product and Operations.
How We Work
As a Supplier Relationship Manager Corpay will set you up for success by providing:
• Home office set up
• Monthly home internet stipend
Role Responsibilities
The responsibilities of the role will include:
Retention and Downgrade Defense
• Manage Tier 2 and other assigned high-value downgrade cases, including suppliers with significant LTM spend, new fee notices, modality-change requests, portal/IVR friction, or multi-customer impact.
• Lead supplier outreach by phone, email, and video to understand the reason for downgrade pressure and negotiate a path to retain card, debit, or another monetized payment method.
• Use RM and client leverage where appropriate, including decision-maker identification, customer relationship context, terms discussion, volume influence, and competitive-supplier options.
• Document saves, downgrades, rationale, next steps, and follow-up commitments in Salesforce, OpsToolkit, SRM trackers, and other approved systems.
Supplier Monetization and Offensive Growth
• Work targeted supplier populations, including never-on-card suppliers, recent downgrades, ACH/check suppliers, declined card suppliers, and suppliers with material future payment opportunity.
• Pitch the right payment solution based on supplier economics, remittance needs, fraud concerns, transaction size, payment frequency, operational workflow, and customer relationship dynamics.
• Use approved pricing ranges and escalation paths for Corpay Select Rates, debit, Corpay Direct/ACH+, enhanced ACH, and other available products.
• Track full-funnel activity including calls, contacts, decision makers reached, objections, enrollments, saved suppliers, post-save spend, and annualized settled spend.
Strategic Supplier Relationship Management
• Build relationships with high-value and enterprise suppliers, including suppliers with complex parent/child structures, multiple MIDs/CVs, conditional acceptance rules, and recurring support needs.
• Develop supplier management plans that capture payment preferences, fee sensitivity, portal needs, remittance requirements, decision makers, client concentration, and prior downgrade history.
• Conduct regular check-ins or business reviews with assigned strategic suppliers where recurring touchpoints can reduce friction and improve long-term acceptance.
Cross-Functional Execution
• Partner with Vendor Retention, Vendor Enrollment, Enterprise Supplier Support, Relationship Management, Client Relationship Management, Payment Operations, Risk, Product, Data/Analytics, and Sales Operations.
• Identify process gaps such as unsupported supplier terms, payment-method