Supplier Quality Specialist – West Coast Regional Lead (Onsite Role)
OLAPLEXOLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come. As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all. About the Role: OLAPLEX seeks a highly analytical, detail-oriented, and hands-on Supplier Quality Specialist – West Coast Regional Lead to serve as our primary West Coast quality footprint. In this role, you will act as a vital operational liaison connecting our brand corporate Quality and Supply Chain teams with our West Coast Contract Manufacturers (CMs). You will combine day-to-day on-site execution with a continuous improvement mindset, perform detailed physical inspections, drive root cause analysis (RCA) on line deviations, and build strong, collaborative working relationships with third-party manufacturing partners. As a bridge between our brand and our manufacturing partners, you will be responsible for real-time oversight and rigorous physical testing of our products before they reach our customers. Key Responsibilities Liaison & Relationship Management Cross-Functional Bridge: Serve as the primary, high-touch liaison connecting West Coast Contract Manufacturers with the brand and corporate Quality, Operations, and Supply Chain teams to ensure seamless alignment on standards, timelines, and defect resolution CM Partnership & Accountability: Establish and nurture strong, trusted working relationships with West Coast CM leadership and floor personnel, balancing collaborative partnership with rigorous quality oversight On-Site Inspections & Hands-On Testing On-Site Presence: Visit local West Coast Contract Manufacturers according to production schedules to oversee active runs, conduct line audits, and perform final product lot assessments AQL Sampling: Execute rigorous lot acceptance inspections based on established Acceptable Quality Limit (AQL) sampling plans and Olaplex specifications Physical & Functional Testing: Perform high-precision, hands-on testing, including Torque Testing: Verifying cap, pump, and closure application to exact specification, Leakage & Seal Testing: Testing seal integrity under ambient, pressure, or vacuum conditions Aesthetic & Packaging Checks: Monitoring fill levels, label alignment, lot/exp coding accuracy, and structural packaging integrity Non-Conformance & Root Cause Analysis Non-Conformance, Investigation, SCARs & Root Cause Analysis Non-Conformance, Investigation, SCARs & Root Cause Analysis Immediate Escalation: Recognize production deviations or out-of-spec conditions instantly and initiate real-time line holds and supervisor/HQ escalations when required SCAR Issuance & Management: Formally draft and issue Supplier Corrective Action Requests (SCARs) to CMs or material suppliers whenever significant non-conformances (NCs) occur Root Cause Analysis (RCA): Wear the "investigator hat" when quality issues arise—leading site-level root cause investigations (using 5-Why, Fishbone, methodologies) in direct coordination with CM / Supplier quality units. CAPA & Investigation Closure: Rigorously follow up with suppliers and CMs to evaluate proposed corrective actions, verify implementation efficacy, and formally close out investigations and associated CAPAs in a timely manner Supply Issue Log Tracking: Maintain and continuously update the centralized Supply Issue Log / NC Tracking Log to ensure full transparency and real-time visibility for the corporate Quality and Supply Chain teams in New York Customer Complaint Management & CM Investigations: Review customer complaints arising from our internal CRM system and initiate investigations into formal investigation requests…