Supplier Quality Specialist

Job Summary: The Supplier Quality Specialist owns supplier quality performance and coordinates nonconforming and returned material from identification through corrective action, disposition, and closure. This position works with suppliers and internal teams to investigate quality issues, drive corrective actions, maintain accurate NCR/RMA records and CSI inventory, and prevent recurrence of supplier-related defects. The role requires strong mechanical aptitude, structured problem-solving, professional supplier communication, sound judgment, and the ability to drive multiple issues to timely resolution. Some travel is required to perform supplier audits, on-site investigations, and supplier reviews. Key Responsibilities: Supplier Quality Serve as the primary Quality contact for suppliers on defects, nonconforming material, corrective actions, returns, replacements, credits, and quality improvement. Investigate supplier quality issues using drawings, specifications, inspection results, measurements, photographs, production feedback, and returned components. Issue and manage Supplier Corrective Action Requests (SCARs); review supplier 8D, 5-Why, fishbone, and other root-cause responses for completeness, timeliness, and effectiveness. Partner with Purchasing, Engineering, Operations, and suppliers to contain defects, determine root cause, implement corrective action, and verify recurrence is prevented. Monitor supplier performance and recurring defects; escalate significant trends and support supplier reviews, improvement plans, qualification, and first-article inspections. Plan and conduct on-site supplier audits and assessments, documenting findings and following up on corrective actions. NCR / RMA Management Create, document, track, and close internal and external Non-Conformance Reports (NCRs), Return Material Authorizations (RMAs/RGAs), and related records. Process CSI transactions and maintain accurate RMA, Quality Hold, and nonconforming inventory; routinely reconcile physical material to system inventory. Ensure records include part numbers, quantities, serial/date codes, failure descriptions, photographs, inspection results, supplier responses, and supporting documentation. Apply mechanical aptitude to evaluate nonconforming or returned products and coordinate technical review with Quality, Engineering, Manufacturing, Warranty, Purchasing, or suppliers. Coordinate and document dispositions: return to supplier, rework/repair, replacement, scrap, evaluation, or return to stock. Manage aging NCRs, RMAs, and SCARs; follow up on stalled actions and escalate overdue items to drive closure. Maintain traceability from original issue through investigation, corrective action, disposition, supplier credit or replacement, effectiveness verification, and closure. Ensure Quality Hold and RMA material is identified, controlled, segregated as appropriate, and tied to an active CSI transaction or NCR. Qualifications: High school diploma or equivalent required; associate or technical degree preferred. Three or more years of experience in supplier quality, quality assurance, manufacturing, machining/fabrication, or warranty preferred. Strong mechanical aptitude to interpret components, assemblies, drawings, specifications, tolerances, and inspection results. Working knowledge of root-cause and corrective-action methods such as 8D, 5-Why, fishbone, containment, and effectiveness verification. Strong problem-solving, organization, supplier communication, documentation, and follow-through skills. Willingness and ability to travel for supplier audits and on-site visits. Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams); CSI or similar ERP/MRP experience preferred. Key Performance Indicators Reduction in supplier defects, repeat issues, and supplier-related production disruption. Timely closure of supplier NCRs, SCARs, corrective actions, and aging RMAs. Accurate physical and CSI RMA/Quality Hold inventory with complete, traceable doc…

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