Supervisor, Warehouse Inbound Operations
Lucas Museum of Narrative ArtSupervisor, Inbound Operations
Reporting to the Assistant Manager, Warehouse, the Supervisor, Inbound Operations coordinates receiving and inbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines. This individual-contributor role oversees inbound workflow and supports inventory accuracy and produc
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tivity standards within a fast-paced distribution environment; it does not have direct reports.
The Supervisor helps drive operational excellence by maintaining service levels, resolving receiving issues, and contributing to a safe, organized, and high-performing team culture.
Responsibilities
• Oversee daily inbound distribution operations including receiving, unloading, inspection, sorting, staging, and put-away activities to ensure efficient and accurate flow of merchandise into the distribution center
• Coordinate with warehouse leadership and associates to align inbound shipment volume, delivery schedules, operational priorities, workflow demands, and available labor while supporting productivity and service expectations
• Ensure inbound shipments are received accurately against purchase orders, packing slips, and system records while verifying quantities, product condition, labeling, and documentation compliance
• Monitor and manage the timely processing of inbound freight to support inventory availability, replenishment needs, and overall operational flow across the distribution network
• Ensure all inbound inventory transactions are accurately entered and maintained within warehouse management systems (WMS), RF scanning systems, and related operational platforms
• Monitor operational performance metrics including receiving accuracy, productivity, dock-to-stock cycle times, inventory integrity, trailer turnaround, and dock flow efficiency to support business objectives and continuous improvement efforts
• Coordinate inbound dock schedules, carrier appointments, trailer activity, and shipment prioritization to maximize dock utilization and minimize operational delays or congestion
• Maintain communication with transportation providers, vendors, and internal teams regarding shipment arrivals, delivery changes, shortages, and operational impacts
• Investigate and resolve receiving discrepancies, damaged merchandise, overages, shortages, misdirected shipments, and inventory variances in a timely and solutions-oriented manner
• Partner closely with ECommerce, and Outbound Operations teams to ensure accurate inventory flow, replenishment support, and operational continuity
• Support compliance with company policies, safety standards, operational procedures, and housekeeping expectations while reinforcing safe material handling practices and equipment usage throughout the warehouse
• Provide hands-on operational support during peak receiving periods, staffing shortages, high-volume deliveries, or urgent business needs to maintain service and productivity standards
• Maintain a clean, organized, and audit-ready receiving environment by supporting housekeeping standards, inventory organization, and adherence to operational best practices
• Provide operational guidance and share process knowledge with team members to support consistent execution of procedures and standards, without direct supervisory responsibility
• Collaborate with fulfillment team members and temporary staff and provide hands-on operational support as needed
• Provide operational input to warehouse leadership regarding workforce planning, shift execution, and coverage needs during peak volume periods
• Identify and implement process improvements that enhance efficiency, throughput, and inventory accuracy
• Communicate operational priorities, shipping updates, and process expectations clearly across shifts and teams to maintain alignment and consistent execution
• Support operational readiness for audits, cycle counts, and inventory-related initiatives
Core Compete