Supervisor Vendor Relations

Position Overview The Vendor Relations Supervisor leads a team of 5 direct reports that serves as a single point of contact to vendors and cross-functional teams for merchandise operations inquiries and support. The Vendor Relations Supervisor provides oversight of team’s daily processes and ensures work is being executed according to departmental standards; collaborates with vendors and internal partners to resolve open issues; facilitates training new vendors on Burlington’s operational requirements and systems. A Day in the Life ANALYSIS Serve as Subject Matter Expert (SME) to address and answer questions from team members and internal partners related to Burlington merchandise operations. Monitor content and timing of team responses to ensure accurate and timely communication. Remain close to daily work incidents and escalate issues as needed. Review and analyze reporting to ensure open incidents are current and being actioned as needed. Help establish and maintain departmental Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor team’s workload and provides recommendations to Manager of potential work balancing. Observe vendor training calls and offer support as needed; ensure quality of calls meet departmental standards. Oversee the maintenance, organization and documentation of team’s work processes. Review and authorize vendor exemptions for ticketing, packing and processing exceptions. RELATIONSHIP MANAGEMENT Participate and assist with organizing on and off-site vendor meetings. Maintain open and clear communication with Manager on work issues and ideas for process improvement. Regularly coordinate and collaborate with cross-functional teams and develop business solutions with senior leadership. Involve and support team members to ensure constructive vendor relationships are created and fostered for both new and established vendors. LEADERSHIP Demonstrate a service mindset and a strong sense of urgency. Model Burlington’s Core Values and instill those values in team. Coach and develop team members through regular group and one-on-one meetings; offer feedback and support to individuals and demonstrate courage by engaging in difficult conversations when needed; help individuals maximize their productivity levels and achieve their full potential in their current roles. Assess associates’ performance and provide development opportunities to team members to promote growth and development. BUSINESS ACUMEN Support manager in leading departmental projects that support Burlington initiatives. Promote change management for team members and business stakeholders. Assist with creating reference materials and facilitate training experiences for team members and merchants. You'll Come With Education: Bachelor’s Degree preferred. Experience: 3+ years’ supervisory experience in retail, vendor relations or customer service is preferred. Skills and Abilities: Demonstrated ability to effectively lead and motivate a team. General retail merchandising and/or supply chain knowledge required. Can thrive in a fast-paced work environment and easily adapt to shifting priorities. Excellent verbal and written communication skills. Strong analytical skills, attention to detail, and business acumen. Must be able to work independently as well as collaborate with a team. Outstanding time management and organizational skills a must. Excellent computer skills and proficiency with MS Office Suite (Excel, Outlook, Word and PowerPoint); experience with Enterprise Resource Planning (ERP) systems a plus. Available for day trips and occasional overnight travel as needed. Bilingual (Spanish, Korean or Chinese) a plus. Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associ…

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