SUPERVISOR - SHIPPING & PACKING

P ositi o n R e sp o nsibilit i es The Shipping & Packing Supervisor is responsible and accountable for (but not limited to) the following: Oversee and supervise the activities of the department in order to ensure best-in-class customer service while complying with established SOP’s. Set individual and department performance goals and deadlines that align with business goals and objectives Delegate and organize workflow ensuring that employees understand their assignments, timelines and performance expectations Monitor employee productivity and provide constructive feedback and coaching Ensure adherence to Company policies and practices and carry out counselling/ disciplinary actions when necessary. Conduct annual performance reviews and quarterly check-ins Manage time and attendance including timekeeping and PTO leave. Maintain high level relationships with all key clients. Liaise with PFS offices, agents, contractors, third parties and clients in USA and overseas Ensure accuracy with all financial reporting, inclusive of accrual reporting Ensure correct technical and commercial information is provided in all tenders, prequalification’s and request for quotation documents Coordinate workflow with other PFS Supervisors to ensure business continuity and profitability Resolve escalations and follow-up with appropriate personnel. Assist in day-to-day operations of the department to ensure that customer requirements are met. Cultivate a positive and productive work environment that empowers the Team to achieve their fullest potential and directly contribute to organizational goals and objectives. Maintain and Create required documentation and ensure accuracy of documentation and verify compliance standards required within the department. S el e cti o n C r i t e r ia – E s s e n t ial Have previous freight forwarding experience within the department you are leading. If no previous supervisor experience, is willing and able to receive supervisor training within 30 days of accepting the position and will participate in continued training and development regardless of previous training. Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and Pentagon staff. Including all levels of management. Ability to work both autonomously and within a team environment S el e cti o n C r i t e r ia – D e s ir able · Previouse experinece working with Customs and Brokers. Experience supervising a team of 5 or more. CargoWise experience highly preferred SAP experience preferred NVOCC Experience

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