Supervisor-Retail Operations

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com

Job Summary

The Supervisor-Retail Operations manages the day-to-day activities of the employee store sales staff and fulfillment team. Responsible for setting daily goals and priorities aligning with leadership and communicating to store team. Assists in training new associates. Over sees and participates in the execution of tasks required to deliver excellent customer service, maintain store standards, transact sales and fulfill web orders. Helps maintain inventory levels, merchandise selection, processing, and pricing. Assists with fulfillment of network and interdepartmental merchandise needs. Audits the store website and participates in its maintenance and improvement. Supports a schedule of promotional and marketing events. Assists with the planning, ordering, packing, shipping, and execution of offsite events. Fosters an engaged, interdependent team atmosphere, offers coaching and encourages opportunities for independent growth.

Duties and Responsibilities/Essential Functions

• Assists leadership to achieve revenue budgets and yearly goals by setting and communicating daily goals and priorities to store team.
• Sets the standard and demonstrates excellent customer service to customers and partners.
• Supervises daily store activities in employee locations and ecommerce business.
• Provides first point of solution when challenges escalate beyond associate level.
• Able to perform all transactions on point of sale.
• Ensures all customer orders and returns are fulfilled in a timely manner.
• Maintains merchandising visual standards, safety standards and organizational requirements at all locations.
• Assists with maintaining stock levels through inventory analysis and recommending product needs, transfers between locations, and price increases or reductions.
• Maintains sufficient inventory levels to ensure appropriate product quantity on the sales floor and for web order fulfillment while also ensuring competitive inventory turn.
• Leads the team in processing merchandise through receiving and transfer processes.
• Assists with new product selection.
• Assists with physical inventory and cycle counts.
• Assists with all phases of offsite event planning and execution.
• Enhances the Cirrus Store website by auditing to ensure detailed information and inventory accuracy.
• Working in concert with the marketing department and retail leadership, supports a schedule of promotional events to grow sales and increase revenue.
• Assists in analysis to determine product and event success and status.
• Assists in creating standard operating processes and their implementation.
• Assists in staff hiring and in team member training.
• Provides coaching to team members and recognizes accomplishments.
• Delegates new responsibilities as determined possible.
• Communicates with leadership when issues arise and assists in determining and implementing solution.
• Embodies and promotes the Cirrus culture, mission, vision and values led by the Cirrus guiding principles.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Merchandising or Business
• 5+ years retail experience with increasing responsibility and supervisory experience
• Equivalent combination of education and experience to the above. 
• Excellent written and verbal communication skills
• Expertise with Microsoft Office Suite
• Capable to work as part of a team and individually.
• Adapts easily to shifting priorities.
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Strong organizational skills and capacity to multitask.
• Overnight travel and weekend work will be required.
• Good driving record and use of own car, with mileage reimbursement, is necessary.
• Knowledge of general aviation is a plus.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Directs Work: Providing direction, delegating and removing obstacles to get work done.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match shifting demands of different situations

Cirrus provides a range of exciting benefits, including: 

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

 Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

 Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.