Supervisor, Rail Transportation

WHO WE'RE LOOKING FOR The Supervisor, Rail Transportation, reports directly to the Manager of Transportation. The Supervisor, Rail Transportation serves as the tactical authority for CapMetro T&E crew supervision function. This position is accountable for standardizing practice across the four Transportation Shift Supervisors, auditing hours-of-service (49 CFR Part 228) compliance across all shifts, overseeing operational testing and crew qualification compliance, and ensuring consistent, safe, and compliant floor supervision and crew-calling practice systemwide. The Supervisor, Rail Transportation is the escalation point for the four Transportation Shift Supervisors on issues beyond shift-level authority, coordinates how each Shift Supervisor divides time between floor supervision and crew-calling duties and serves as the tiebreaker and second reviewer in situations where a Transportation Shift Supervisor's discipline and crew-assignment responsibilities could create a conflict of interest. When peer coverage among the four Transportation Shift Supervisors is unavailable or insufficient, this role serves as the last resort backstop for floor supervision or crew-calling duty and deputies for the Manager of Transportation as needed. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. Standards, Hours-of-Service Compliance, and Escalation Establish, maintain, and enforce standardized floor-supervision and crew-calling practices across all four Transportation Shift Supervisors — including ride check, efficiency testing, and operational testing programs — ensuring consistency across shifts, cross-training proficiency in both floor supervision and crew-calling duties, and alignment with CapMetro policy, FRA, and TxDOT requirements. Audit hours-of-service (49 CFR Part 228) compliance across all four shift teams as a distinct, tracked metric, separate from general supervisory performance, and escalate patterns of concern to the Supervisor of Transportation. Coordinate how each Transportation Shift Supervisor allocates time between floor supervision (ride checks, efficiency testing, incident response) and crew-calling duties (crew board management, marking crews up/down, extra board), ensuring peak crew-change windows are adequately staffed. Serve as the second reviewer for crew assignment decisions made by a Transportation Shift Supervisor in the period immediately following a disciplinary action by that same supervisor, to safeguard against real or perceived conflicts of interest. Serve as the escalation point for the four Transportation Shift Supervisors on rule interpretation questions, cross-shift staffing conflicts, and operational issues beyond shift-level authority, ensuring consistent interpretation and application of operating rules, General Orders, Special Instructions, bulletins, timetable requirements, and other operating directives across Transportation shifts. Standardize ride check, efficiency testing, and operational testing programs across all shifts, and ensure cross-training so all four Transportation Shift Supervisors maintain proficiency in both floor supervision and crew-calling duties. Deputize for the Supervisor of Transportation on crew supervision matters during absences and provide tactical, cross-shift direction during major service disruptions. Oversee operational testing and inspection activities in accordance with CapMetro's Operations Testing Program and 49 CFR Part 217, including monitoring testing quality, frequency, documentation, trends, and corrective actions. Reinforce customer service expectations for Transportation employees and ensure consistent, professional passenger communication during normal operations and service disruptions. Regulatory Compliance & Safety Ensure T&E crew supervision practices comply with applicable FR…

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