Supervisor - Quality, Education & Business Services (Temporary Full-Time)
City of Thunder Bay: The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all. The City of Thunder Bay is a place where art, culture and nature come together! Watch this video to learn more about our City at: Job Description: POSITION SUMMARY: Under the general supervision of the Administrator and in collaboration with interdisciplinary teams , assesses, plans, designs, implements, delivers, and evaluates educational and quality improvement programs in accordance with governing legislation and the identified learning needs of Pioneer Ridge staff and students. The role oversees the Student Placement Program including recruitment, placement coordination, onboarding, orientation, and supervision. The Supervisor also manages the daily operations for clerical and administrative functions within the business services office, including divisional scheduling; timekeeping and payroll functions; resident admission, discharge and trust activities; revenue collection; procurement processes; and general reception & clerical services. DIVISIONAL RESPONSIBILITIES: Participates as a member of the Pioneer Ridge Management Team by providing input into Division organizational and operational reviews, budget issues, technical matters, and major issues management. Also participates by providing input into the identification and development of policies, strategic initiatives, projects, and priorities. Leads and participates in the development, implementation, monitoring, and evaluation of interdisciplinary team quality improvement initiatives including Pioneer Ridge’s strategic plan, mandatory annual quality improvement plans and the Accreditation process. Maintains, and revises Pioneer Ridge Procedural Manual as required taking legislative requirements, best practices and Equity, Diversity, Inclusion and Anti-Racism recommendations into consideration. Ensures annual reviews are completed by the appropriate departmental Supervisor. SECTIONAL RESPONSIBILITIES: Collaborates with supervisors, interdisciplinary teams, and committees in the development of Pioneer Ridge’s educational plan, ensuring that, at minimum, the plan addresses and complies with legislated and regulatory requirements. Assesses the educational and learning needs of the Pioneer Ridge staff; plans, schedules, implements, participates in delivery, and evaluates educational programs to ensure that quality of care / service levels are achieved. Oversees and participates where necessary in the delivery of mandatory, voluntary, and identified educational programs (including orientation requirements) to all Pioneer Ridge Staff and students. Ensures that training providers and course materials meet legislative requirements and, collaborates in the design and development of training manuals including orientation, education, and career development ensuring compliance with regulatory requirements, best practices and Equity, Diversity, Inclusion and Anti-Racism recommendations. Supervises and oversees the Student Placement Program, including the scheduling, coordination and orientation and training of students. Coordinates internal and external education and training sessions, including the registration of staff, travel and accommodations (when required), booking of space, preparing materials, and arranging catering. Reviews, customizes and assigns orientation and annual mandatory education requirements, monitors completion and ensures accurat…