Supervisor, Public Safety Dispatch (DPS #18356)

Posting Details New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. This position is based in Las Vegas, New Mexico. Why does the job exist? The Dispatcher Supervisor provides emergency and non-emergency communication services through the use of a complex multi-channel communications system. They not only oversee the work of their assigned dispatchers but act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions. This position also interviews and recommends selection of applicants while conducting training of personnel. This position supports various first responder agencies such as Law Enforcement (LE), Emergency Medical Dispatch (EMD), and the Fire Department (FD) in communicating accurate and timely information. Being an emergency dispatcher supervisor carries a weight of responsibility and dedication that extends beyond the required skills. The work emergency communications centers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance. How does it get done? The Dispatcher Supervisor devotes a substantial portion of their time assigning and directly supervising the work of at least two (2) full-time dispatchers and provides assistance and information to the general public and client agencies. They establish priorities for emergency dispatching and provide uninterrupted radio communication to field operation staff, law enforcement officers and first responders. Who are the customers? This essential work supports emergency dispatchers in their critical role of assisting New Mexico State Police, other first responders and partnering agencies. This work is vital in aiding a safe and secure environment for our community, citizens and visitors of New Mexico. Ideal Candidate This essential work supports emergency dispatchers in their critical role of assisting New Mexico State Police, other first responders and partnering agencies. This work is vital in aiding a safe and secure environment for our community, citizens and visitors of New Mexico. Minimum Qualification High School diploma or equivalent and two (2) years of police and/or emergency dispatch experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience. Employment Requirements Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy. This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy. In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico. Working Co…

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