Supervisor - Housekeeping, Transportation and Dispatch

Position Overview The Housekeeping, Transportation and Dispatch Supervisor is responsible for the overall operation, coordination, and supervision of Housekeeping, Transportation, and Dispatch Services at Wequedong Lodge. This position ensures a clean, safe, welcoming, and culturally appropriate environment for clients while maintaining efficient transportation services to support client arrivals, departures, medical appointments, and other Lodge operations. The Supervisor is responsible for scheduling, training, coaching, evaluating, and supporting housekeeping, driver, and dispatch staff. The incumbent will ensure compliance with Lodge policies, health and safety requirements, infection prevention standards, fleet management procedures, and client service expectations. The Supervisor must be a strong people leader who leads by example and promotes teamwork, accountability, professionalism, and exceptional service delivery. Qualifications Prerequisites: Minimum three (3) to five (5) years of supervisory experience in housekeeping, transportation, hospitality, Indigenous organization, residential care facility, hotel, or related setting. Minimum two (2) years’ experience leading and supervising staff. Strong knowledge of housekeeping practices, cleaning standards, inventory controls, fleet operations, dispatch procedures, and health and safety requirements. Demonstrated experience with staff scheduling, coaching, performance management, and conflict resolution. Valid Class G Driver's Licence with a satisfactory driving abstract. Strong computer skills including Microsoft Office, Outlook, Excel, scheduling software, and database systems. Ability to work flexible hours including evenings, weekends, statutory holidays, and emergency situations as required. Preferred Skills: Knowledge of vehicle maintenance programs, transportation logistics, and dispatch operations. Understanding of infection prevention and control practices, WHMIS requirements, and workplace health and safety legislation. Current First Aid/CPR Certification. Strong organizational, communication, and problem-solving skills. Ability to prioritize multiple operational demands in a fast-paced environment. Fluency in Ojibway, Oji-Cree, or Cree would be an asset. An understanding and appreciation of Indigenous culture. Duties and Responsibilities Leadership and Supervision Provide daily leadership and supervision to Housekeepers, Drivers, Dispatchers, and related support staff. Develop staff schedules and ensure adequate departmental coverage at all times. Monitor attendance, punctuality, performance, and productivity of staff. Conduct orientation, training, coaching, and performance evaluations. Address employee concerns and participate in disciplinary processes in accordance with Lodge policies and applicable collective agreements. Foster a positive team environment focused on collaboration, accountability, professionalism, and client-centered service. Participate in recruitment, interviewing, and onboarding of staff. Housekeeping Operations Ensure the Lodge maintains the highest standards of cleanliness, sanitation, and presentation. Oversee room inspections, public areas, offices, washrooms, and common areas. Ensure housekeeping schedules and cleaning programs are implemented and maintained. Monitor inventory levels of cleaning supplies, linens, bedding, guest room supplies, and housekeeping equipment. Coordinate replacement and ordering of required supplies. Conduct quality assurance inspections and develop corrective action plans when deficiencies are identified. Ensure proper use, storage, and handling of cleaning chemicals and equipment. Monitor compliance with WHMIS, infection prevention, and workplace safety requirements. Maintain IPAC standards in communication with Thunder Bay District Health Unit and the Ministry of Health Transportation and Dispatch Operations Oversee daily transportation and dispatch services for client appointments, arrivals, dep…

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