Supervisor, Driver & Dispatch Operations, Road Transport US
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Lancaster, Midpoint Dr Division: Road Job Posting Title: Supervisor, Driver & Dispatch Operations, Road Transport US Time Type: Full Time Summary The Dispatch Supervisor is a player-coach role, serving as both an active people leader and a hands-on contributor who leads the team from the front by example. All dispatchers and drivers will report directly to this individual, who will be responsible, by way of their team, for driver payroll, driver scheduling, driver attendance, and dispatch operations. This role oversees and actively participates in high-volume truck dispatch operations to ensure the safe, timely, and efficient movement of freight, while maintaining continuous visibility of truck locations and shipment statuses. The team is currently small but growing rapidly, and the tremendous upside of this role; as the operation scales, we want this individual to grow with us. The ideal candidate thrives in a fast-paced, time-sensitive environment, solves problems independently, and develops a high-performing team while delivering exceptional customer service. Duties & Responsibilities Lead, supervise, and develop a team of dispatchers and drivers, serving as a player-coach who actively contributes to daily dispatch operations while setting the standard for performance, safety, and professionalism. Oversee driver payroll by ensuring accurate and timely capture, review, and approval of driver hours, pay, and related records in accordance with company policies and applicable regulations. Manage driver scheduling to ensure adequate coverage, maximize truck utilization, and meet customer delivery requirements while complying with Hours of Service regulations. Monitor and manage driver attendance, address attendance concerns promptly and consistently, and maintain accurate attendance records. Assign work, set clear expectations, provide ongoing coaching and feedback, and address performance matters in partnership with management and People & Organization (P&O). Participate in recruiting, interviewing, onboarding, and training of new dispatchers and drivers to support the team's growth. Coordinate and execute high-volume daily truck dispatch operations, assigning loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules. Dispatch assigned shipments and ensure complete and accurate load information is communicated, including pickup and delivery requirements, appointment times, routing instructions, and customer-specific requirements. Confirm driver and equipment readiness prior to dispatch, including availability, required documentation, and shipment-specific requirements. Ensure consistent, proactive communication with drivers throughout the shipment lifecycle, confirming load assignments, monitoring route progress, addressing concerns, and communicating operational changes. Proactively monitor trucks and shipments, maintaining continuous awareness of driver locations, shipment statuses, estimated arrival times, and potential service disruptions. Ensure active shipments are tracked and …