Supervisor Customer Service

Description At Hapag-Lloyd, we Will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Supervisor of Customer Service, the incumbent in this position oversees the day-to- day operations of a group of employees. This includes training and developing staff, assigning work, as well as interpreting and ensuring the consistent application of organizational policies. This person possesses and applies knowledge of the principles, practices, and procedures of a particular field of specialization. The Supervisor may initiate and communicate a variety of personnel actions, including the scheduling/ approving of overtime CorporateDescription Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide . With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU , we keep global trade moving reliably every day. Our global network spans 140 countries , 400 offices , and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains. When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives. We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon OrganizationDescription At Hapag - Lloyd, we are committed to creating a workplace where innovation, collaboration, and employee well-being thrive. As part of our team, you'll experience a dynamic and inclusive culture that values your contributions and supports your professional growth. We offer: Attractive Annual Bonus – Based on company performance, recognizing your impact on our success. Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week. Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort. Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable. Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans. Qualifications Associate degree in business, Logistics, or related fields Minimum 3 years' experience in the Maritime Industry or the equivalent combination of education and experience preferred. Convey information clearly over the phone and express patience, empathy and understanding with the voice alone. Ability to understand and communicate with people whose native language is different from your own. Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively. Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments. Excellent written and verbal communication including active listening and report writing. Excellent organizational skills and attention to detail. Strong analytical, problem-solving, and math skills. Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands. This position is located in the United State and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law upon hire. WORKING CONDITONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Re…

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