Summer Intern Operations

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Job Position: Intern - Operations

Reports to: Dept Manager

Department:  Assigned Dept

Classification: Non-Exempt (Overtime Eligible)

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PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must.  We have embarked on a Digital Transformation effort as it continues its focus on expanding its offerings in the marketplace.   PCI Group is a 24x7, fast-paced company experiencing rapid growth and was recently received the distinction of the 50 fastest growing companies in Charlotte and the INC. Fortune 5000.

Job Overview

The intern will gain exposure to a variety of operational functions to become familiar with production processes, safety standards, workflow efficiency, and overall business operations. The internship includes time spent in multiple areas of the company, allowing the intern to observe, learn, and participate in operational activities that support PCI’s core services. Interns will also have opportunities to engage with corporate support teams depending on business needs and individual interests.

Primary Responsibilities 

• Learning how to operate production equipment efficiently and safely.
• Assisting associates by moving materials, supporting workflow needs, and completing assigned tasks in accordance with Standard Work practices.
• Observing processes and working with leadership and team members to identify opportunities for improvements in work areas.
• Supporting safety, quality, delivery, and cost‑related initiatives as directed.
• Completing assigned internship projects that focus on learning outcomes, operational observations, and potential process improvement ideas.
• Performing other duties as assigned.

Internship Learning Components 

Throughout the internship, the intern will rotate through selected operational areas. Rotation assignments may vary based on business needs, but will be designed to provide well‑rounded exposure to core production and support processes. The intern will complete structured learning activities and may be assigned specific projects such as documenting what they have learned, identifying problems observed, and proposing potential solutions.

Additional departments outside core operations may be made available for observation depending on the intern’s background, interest, and approval.

Knowledge and Skills

• Strong written and verbal communication skills required for interaction with operations and management.
• Ability to learn quickly, follow instructions, and adapt to a fast‑paced environment.
• Demonstrated interest in production operations, workflow management, or related fields is preferred.

Requirements

• High School Diploma or G.E.D.; vocational, technical, or college coursework preferred.
• Ability to work the full duration of the internship program based on assigned schedule

Physical Demands:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Regularly required to lift heavy boxes and trays of mail up to 40 lbs. Ability to stand for long periods of time, bending at the waist and knees.

Note: PCI Group retains the discretion to add to or change the duties of this position at any time.