Studio Operations Manager

Position Overview Design Vision is a boutique, luxury interior design studio serving the North Shore and Greater Boston areas, specializing in transforming homes into environments that are beautiful, functional, and deeply personal. We are seeking a Studio Operations Manager to serve as the operational backbone of the business, including owning client experience, project flow, vendor relationships, and studio systems end to end. Working closely with the designer, you will help manage the many details behind our interior design projects. This is not a design role, but it requires someone who deeply appreciates the design process, thrives in a detail-oriented environment, and finds genuine satisfaction in building systems that let creative work flourish. The right candidate is a proven self-starter who can manage day-to-day operations independently, anticipate needs before they become issues, and continuously identify opportunities to improve studio workflows and processes. Core Responsibilities 1. Studio Operations & Project Management Oversee day-to-day studio administration, including calendars, scheduling, records, and files. Run internal team and project meetings, setting weekly priorities and ensuring follow-through. Manage the studio's project management platform (currently Asana) to track tasks, coordinate project logistics, and handle system setup and maintenance. Develop, document, and implement standard operating procedures that streamline workflows and support the studio's growth. Partner with the Principal Designer on process improvement, capacity planning, and delivering a seamless experience for clients and the team. Support recruitment and onboarding, including coordinating interviews, preparing new hire materials, and helping integrate new team members into studio systems. 2. Client Process Management Coordinate the full client lifecycle, from scheduling initial inquiry calls with the Principal Designer through onboarding, active project support, and offboarding. Own the studio's CRM platform (currently HoneyBook), keeping client records, communications, and workflows organized and up to date. Independently manage client-facing administrative touchpoints, including welcome packets, questionnaires, file setup, and final deliverables. Manage gifting for current and past clients to nurture long-term relationships and referrals. Oversee client feedback surveys and ensure every offboarding experience reflects the studio's high service standards. 3. Vendor & Trade Management Build and maintain strong working relationships with vendors, manufacturers, sales representatives, artisans, trade partners, receivers, and delivery companies. Establish and manage trade accounts, including applications, resale documentation, and ongoing correspondence. Own and continuously improve the studio's vendor and trade records, including account details and discount tracking. Source new vendors and showrooms as the studio's project scope requires. 4. Order & Delivery Coordination Track orders from placement through delivery, following up with vendors to keep timelines on schedule. Manage damages, backorders, and other issues as they arise, coordinating claims, replacements, and resolutions with vendors. Assist the design team with reselections when items are delayed, discontinued, or damaged. Coordinate deliveries and installations with the design team to ensure a smooth, well-prepared install day. Provide additional design and project support as needed. What We’re Looking For At least 3+ years of experience in operations management, studio management, client experience, and/or project coordination; background in a design, architecture, or luxury creative services environment strongly preferred. Experience with procurement, purchasing, order management, inventory, showroom operations, or high-end/specialty retail is highly valued. Exceptionally organized, detail-oriented, dependable, and proactive. Strong ability to manage multiple…

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