Studio Operations Assistant

Title: Studio Operations Assistant About Us: LOCH Studios is a boutique interior design firm based in San Francisco, dedicated to transforming workspaces for tech startups worldwide. We create functional, inspiring environments that fuel innovation and growth. Our expertise spans thoughtful space planning, curated furniture and accessory sourcing, and full-service workplace solutions—from snack programs to janitorial services and AV strategies. We design spaces ranging from 1,000 to 75,000 square feet for teams of 3 to 350, with an emphasis on sustainability, cultural relevance, and user-centered experiences. Wherever your startup is located, LOCH Studios is committed to crafting spaces where teams thrive and ideas flourish. The Role This hybrid, full-time role is an opportunity to collaborate with LOCH’s design team and play a hands-on part in bringing workplace projects to life. You’ll work with our operations team (Project Manager and Procurement) to help move projects from concept through completion. The role blends remote work with regular onsite visits in San Francisco, offering a front-row seat to the design process and the satisfaction of seeing ideas take shape in real spaces. This role will require having flexible hours to accommodate early morning/late installs on occasion. Responsibilities: Pre-install prep Do the initial site walkthrough and upload a full set of site photos to Drive. Review the install plan on site: emergency exit routes, the route to the freight elevator, and locations of outlets, thermostats and light switches. Record a video of the path from the loading dock to the suite. Meet with the installer before install day to review the plan. Review the Install Guide and lead install walkthroughs. Install and site support Be on site to receive deliveries and support installs, including early-morning starts (some begin at 6am). Post daily proactive updates to the ops team and in client-facing Slack channels, plus real-time status on install days: arrival, key milestones, issues and completion. Catch and document problems as they happen, such as damage, missing parts, exposed cords or work that doesn't match scope, with photos. Take site measurements, photos and walkthrough notes for the design team. Schedule and direct our handyman and helpers for installs, pickups, moves and punch-list work. Vendor and building coordination Schedule vendors (snacks, plants, junk removal, handyman, painters, plumbers, movers, furniture installers) and keep the vendor calendar current. Request, track and send COIs to building management for every vendor visit; coordinate suite access, elevators and loading docks. Reach out to, source and vet new vendors, and keep the Vendor Master Sheet up to date. Follow up on delays, backorders and damaged items until they're resolved, by phone when email isn't working. Purchasing, returns and documentation Place small and same-day orders and run local pickups. Process vendor invoice payments and upload invoices and receipts to the Project Doc. Handle the local side of returns: secure items on site, schedule and confirm pickups, and confirm completion, while procurement handles the return paperwork. Log purchases, receipts, quotes and payments in each Project Doc within 24 hours, following LOCH billing procedures. Keep Asana tasks current: completed, rescheduled, or flagged with the blocker and next step. Project closeout Coordinate project photoshoots, capture final photos, and organize them in Drive and the asset library. Support LOCH's social media with project photos and posts. Send client thank-you gifts and notes. Help build and improve ops templates and SOPs (e.g., kitchen outfitting packages). What success looks like These are the standards we hold the role to from the start, and what we'll review together at 30, 60 and 90 days. Area Standard Punctuality - On site at least 5 minutes before every scheduled install or delivery Proactive updates - The team and cli…

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