Student Financial Services Coordinator

Position Description Department: Student Financial Services Division: Enrollment Management Reports to: Director of Financial Aid Direct Reports: 5-7 student employees Employment Type: Full Time New/Existing: Existing Position Summary The Student Financial Services Coordinator plays an essential role in the administration of Enrollment Management in the areas of application processing, visitation of prospective students as well as federal, state, institutional, and private financial aid programs. This position exercises independent judgment in managing the operational details of the admission process, the planning and execution of visits, and financial aid process, including FAFSA processing, verification, scholarship administration, and student counseling. The Coordinator ensures accuracy and compliance in all tasks while delivering excellent customer service to students and families. Essential Duties and Responsibilities Support the Office of Admission and Admission Process for duties such as processing of applications from receipt through the delivery of admission decisions; coordinating with Enrollment Management Operations to ensure the prompt processing of data and supporting materials for prospective students; process incoming materials in Slate to attach to student records; assist with the admission committee process of reviewing applications for admission; may have travel to attend high school visits or college fairs as needed; Support the Lutheran recruiting coordinator; Support the Enrollment Management Athletic Liaison Support the Campus Visit Experience through duties such as: coordinating with the Director of Campus Visit Experience; using Slate to communicate with visitors Financial Aid Processing & Compliance through: reviewing incoming financial aid applications and supporting documentation to determine student eligibility; Analyzing FAFSA data and complete verification of income and household size; exercise professional judgment in waiving requirements when appropriate with documented justification; Modifying financial aid packages when notified of changes that impact a student’s original award; Performing financial aid recalculations and revisions related to changes in attendance, enrollment, satisfactory academic progress, special circumstances, and additional aid sources; Responsible for determining eligibility and administering the Federal TEACH Grant program, including counseling students, verifying GPA/ACT/program requirements, and ensuring federal compliance; Administer tuition exchange programs, including eligibility certification, managing import/export balances, reporting, and program dues; Responsible for Return of Title IV (R2T4) calculations for student withdrawals (official or unofficial); Ensure accuracy in all calculations and records, recognizing that errors could result in over/underfunding, student ineligibility, audit findings, fines, or reputational harm to the university; Maintain current knowledge of federal and state aid programs, as well as institutional policies and interdepartmental impacts on aid eligibility. Scholarship & Account Management such as: Determining recipients for endowed and donated scholarships; coordinate with Advancement to notify donors and establish new funds; Collaborating with the Business Office to determine award amounts and manage transfers from fundraising accounts to scholarship accounts; Uploading and processing merit scholarships, referral awards, and special scholarships into Colleague and Slate; Development and maintenance of communications and procedures for delinquent student accounts. Student Service & Counseling which may include: Provide counseling and advising to prospective, new, and continuing students and families; Utilize conflict resolution skills to de-escalate difficult situations with students or parents while providing accurate guidance and identifying solutions; Assist with admission, financial aid, and campus visitation outreach …

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