Strategic Account Manager

About Cencora Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Location: Carrollton, TX (remote) Schedule: Full-time Travel: Approximately 10% Individual contributor role Position Summary Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs . This role is responsible for supporting clients from initial program launch through ongoing management of their unique distribution, logistics, and operational needs. Unlike a traditional account manager role, this position is highly tactical in nature , with a strong focus on operations, processes, procedures, issue resolution, and day-to-day execution . The role is approximately 70% tactical and 30% strategic , making it ideal for someone who enjoys working closely within operational workflows while also identifying opportunities to improve programs and strengthen client partnerships. The Strategic Account Manager is a self-starter and independent contributor who can think critically, solve problems proactively, and move forward with urgency and ownership. This individual will collaborate across multiple functional teams and act as a trusted client partner while ensuring programs run smoothly and efficiently. Key Responsibilities Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs Act as a strategic client partner and extension of the client’s organization Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution Proactively identify and implement solutions and services that address client needs and support business objectives Deliver an exceptional client experience by consistently exceeding service expectations Lead program coordination across all ICS functional areas, including: Client Financial Services Customer Service Distribution Centers Quality and Compliance Training Business Solutions IT Troubleshoot operational issues , identify root causes, and implement effective solutions quickly while minimizing disruption Communicate clearly and consistently with all stakeholders through issue resolution Manage program timelines, priorities, and deliverables to ensure successful execution Design, document, implement, and improve program processes and workflows Lead document and process change management in alignment with manufacturer requirements and quality standards Proactively identify opportunities to improve services , enhance efficiency, and support client business objectives Assist in the development of training materials and curriculum in partnership with the ICS Training Department Develop and maintain statements of work, custom work instructions, contracts, and other program documentation Create and deliver impactful client presentations and updates as needed Travel as needed for on-site client meetings, approximately 10% Perform other duties as assigned Education Bachelor’s degree in business administration, accounting, finance, sales, marketing, communications, computer science, or a related field OR an equivalent combination of education and experience Experience Minimum of 5 years of account management experience , ideally within the pharmaceutical, specialty distribution, healthcare, supply chain, or related industry Experience supporting complex client programs, operational workflows, or strategic business relationships Demonstrated success in roles requiring both client-facing relationship management and tactical execution Preferred S…

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