Strategic Account Manager- Air and Water

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? As GE Appliances’ Strategic Account Manager, you will manage a focused portfolio of OEM customer relationships for the Air & Water OEM micro-enterprise, with responsibility for executing account growth plans, supporting profitable account development, and advancing new product introduction opportunities. You will stay closely connected to customer product strategies, program needs, and business priorities, translating those insights into coordinated actions across product management, engineering, manufacturing, supply chain, quality, and commercial teams. This role serves as an important link between North American customer requirements and Haier’s global design and production capabilities, including regular collaboration with China-based teams. Success in this role requires strong account management discipline, product and program lifecycle understanding, cross-functional coordination, and the ability to build credibility with customer and internal stakeholders to support growth and execution priorities. Position Strategic Account Manager- Air and Water Location USA, Louisville, KY How You'll Create Possibilities Essential Duties & Responsibilities Strategic Account Planning & Growth Delivery (30%) Manage annual account plans for assigned OEM customers, supporting revenue, margin, relationship, and new product introduction objectives aligned to Air & Water business priorities. Develop and maintain customer-specific account plans that outline growth opportunities, product roadmap alignment, key contacts, competitive considerations, and execution milestones. Identify, qualify, and advance a rolling pipeline of expansion and new product introduction opportunities across HVAC, water heating, and water treatment categories. Support pricing recommendations, contract preparation, and partnership discussions for assigned accounts. Maintain clear opportunity stage-gates, next steps, and internal ownership to improve forecast visibility and commercial follow-through. Customer Relationship Management & Engagement (25%) Serve as a primary day-to-day relationship manager for assigned OEM customers, maintaining active engagement across commercial, technical, and operational stakeholders. Build trusted working relationships with customer contacts by demonstrating business acumen, responsiveness, and a strong understanding of customer product and lifecycle priorities. Lead or facilitate customer business reviews for assigned accounts to assess performance, opportunities, risks, and follow-up actions. Maintain documented contact maps, engagement cadence, and relationship notes for key customer stakeholders. Coordinate a consistent customer engagement rhythm through commercial check-ins, technical discussions, and documented follow-up actions. Product Lifecycle, NPI & Voice-of-Customer Coordination (20%) Translate customer strategies, market needs, and lifecycle requirements into actionable recommendations for internal teams. Partner with Product Management and Engineering to align OEM needs with roadmap inputs, development priorities, and launch timing. Manage an NPI opportunity funnel with defined value, timing, required resources, owners, and next-step actions. Provide regular voice-of-customer updates to help prioritize actions related to features, quality, serv…

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