Strategic Account Manager

About Cencora Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the single point-of-contact and business owner of manufacturer-sponsored specialty distribution programs. In this role, the Strategic Account Manager takes a consultative approach from the initial program launch through the ongoing management of our clients’ unique distribution and logistics needs. This includes overall responsibility of accounts, as well as program and project coordination across all ICS functional areas. Ideal candidates have experience and a strong understanding of business operations and processes, marketing, communications, third-party logistics, warehousing, project management and/or supply chain support services. Serve as a strategic client partner and an extension of their organization. Proactively identify and implement ICS services that address clients’ needs and help them achieve their business goals. Exceed client expectations by providing extraordinary service. Establish and nurture strong working relationships with internal and external business leaders, key stakeholders and work teams to ensure the successful delivery of services to clients and their customers. Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operations; meticulously communicate with all involved parties through resolution. Responsible for meeting program timelines and making adjustments to properly align with priorities. Key contact between all ICS functional business areas – Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions and IT. Foster seamless communication flow between these areas. Responsible for program process design, documentation and implementation. Continuously monitor, assess, identify and implement strategies to improve programs. Responsible for both document and process change management, as required by manufacturer client and quality standards. Assist in the development of training curriculum for all program team members, closely coordinating with the ICS Training Department. Responsible for the development and maintenance of client statements of work, custom work instructions and other documentation specific to manufacturer-sponsored programs. Develop and deliver meaningful client presentations as required. Properly maintain client contracts and program documentation. Meet travel expectations for on-site client meetings (this role requires approximately 10% travel) Other duties as assigned. Qualifications: Training in fields such as business administration, accounting/finance, sales, marketing, communications, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of four (4) years directly related and progressively responsible experience in distribution, supply chain and/or strategic relationship management. Minimum 2-5 years client account management and or relevant industry experience. The ability to understand our clients’ business with regards to business model, aspirations, pain points, workflow, and what relevant services and solutions can support requirements. Robust understanding of our various client segments in order to make consultative recommendations. Excellent oral and written communication skills; Proficient at presentation delivery. Strong process design, p…

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