Store Supervisor

Position Summary The Store Supervisor is responsible for supporting the daily operation of the store while ensuring exceptional guest experiences, strong sales performance, and full compliance with all applicable legislation, regulatory requirements, Company policies, procedures, and operational standards. The Store Supervisor provides leadership during assigned shifts, oversees store operations, supports employee development, and helps maintain a safe, secure, compliant, and customer-focused retail environment. Key Responsibilities Compliance Responsibilities Ensure compliance with all applicable legislation, regulatory requirements, and Company policies and procedures. Enforce and comply with age verification, responsible retailing, product security, cash-handling, and inventory control requirements. Provide oversight and guidance to employees during assigned shifts, ensuring compliance with all applicable legislation, regulatory requirements, Company policies, procedures, and operational standards. Conduct inventory counts, audits, reconcile inventory records, verify incoming shipments, and ensure products are received, stored, and tracked in accordance with regulatory and Company requirements. Report and escalate compliance concerns, inventory discrepancies, security incidents, or policy violations to the Store Leader. Maintain all required certifications, training, and qualifications. Guest Service & Sales Deliver a professional, knowledgeable, and guest-focused experience while leading by example. Deliver and support other employees in providing compliant product recommendations and exceptional guest service. Drive sales performance through coaching, motivation, product knowledge, and merchandising initiatives. Monitor sales performance and support achievement of store performance goals. Communicate professionally and respectfully with guests, coworkers, and leadership. Cash Handling & Store Operations Perform opening and closing procedures and ensure the store is secure, compliant, and operationally ready. Accurately process and oversee accurate transaction processing, cash handling, till reconciliations, and safe deposits. Utilize POS and inventory management systems to support reporting, inventory control, and operational decision-making. Maintain the security and integrity of cannabis products, inventory, cash, displays, and other Company assets. Ensure sales, storage, and work areas remain clean, organized, professional, and compliant with Company standards. Ensure merchandising standards are consistently maintained, with displays that are well-stocked, organized, visually appealing, and aligned with Company expectations. Attendance, Professionalism & Conduct Lead by example by consistently modelling professional, respectful, ethical, and compliant behaviours, while promoting accountability and adherence to Company policies, procedures, and standards. Report to work fit for duty, prepared to begin work at the scheduled start time. Maintain regular attendance and punctuality. Adhere to Company dress code, grooming, and professional conduct standards. Foster a respectful, ethical, and collaborative team environment. Qualifications Required Minimum age required by applicable legislation. 19 in the province of Saskatchewan. Valid CannaSell certification. Clear criminal record. Strong customer service, communication, and interpersonal skills. Sound judgment, professionalism, and attention to detail. Ability to comply with policies, procedures, and regulatory requirements. Ability to work independently and collaboratively in a fast-paced environment. Flexible, adaptable, and able to maintain product knowledge and work varying schedules. Preferred Previous cannabis retail, other retail sales or customer service experience. Previous leadership experience. Experience working in a regulated industry. Experience with point-of-sale (POS) systems and inventory management systems. Physical Requirements Ability to stand and walk f…

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