Store Supervisor

STORE SUPERVISOR Rock Hall Culture Statement: At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging. We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply. SUMMARY The Store Supervisor is responsible for creating an engaging experience for Rock Hall store guests while sharing their love of rock and roll. This includes interacting with guests and working with the broader Store team to make sure that the Rock Hall Store is providing the best quality service possible. This full-time position requires open shift availability. RESPONSIBILITIES & DUTIES Embodies the Rock Hall’s mission to “ Engage, Teach, and Inspire through the power of rock and roll.” Understands the Rock Hall brand and guests. Circulates in the Store to engage guests and help them connect to the history of rock and roll through the recommendation of merchandise. Continues to communicate new ideas about how to better engage visitors to the Retail Store Management Team. Serves as a role model for all visitor facing staff. Reads, analyzes, and understands category and department reports provided by Directors. Utilizes reports to make sound merchandising decisions and product recommendations. Inspires, coaches, motivates, and leads team to achieve daily sales goals Proactively adjusts to the fast-paced environment in all facets of the business including, but not limited to, staffing, merchandising, loss prevention, operations, and inventory management Collaborates well with immediate team as well as other departments Completes daily tasks in the Retail Store, including but not limited to: Organizes apparel and maintains the stock level on the sales floor. Engages guests within in the store and assists them with product recommendations, while expanding sales revenues by up-selling support programs and product accessories. Utilizes the POS system to transact guest’s selections. Assists with the messaging of new policies and procedures to all visitor facing staff. Performs other duties as assigned by the Store Management staff. REQUIRED SKILLS & QUALIFICATIONS Education Level: Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English. High school graduate or equivalent required, bachelor’s degree preferred. Experience in Field: 2 – 3 years of supervisory experience, preferably in an apparel retail environment. Work Schedule: Ability to work 40 hours per week; any shift as assigned, including evenings, weekends and holidays. Ability to work rotating shifts and on short notice. Ability to work additional hours as business needs demand. Unique Expertise/Certification/Registrations: Possesses a passion for customer service and rock and roll, and an ability to get along with people. Excellent organizational skills. Retail sales and cashier experience. Bilingual capabilities are helpful. Understands implicitly how to work with different people and various working styles across the organization. Displays a positive attitude toward guests and other Rock Hall staff. Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen. Computer Literate: Microsoft Office. Emotional Intelligence: Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization. A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn. Thinks of the big-picture and considers the impact of decisions across the institution. Understands implicitly how to work with different people and various working styles across th…

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