Store Operations Manager- Bal Harbour Shops

Store Operations Manager- Bal Harbour Shops Location: Miami, US ID: 12586 WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. WHO ARE WE LOOKING FOR We are seeking a highly organized and results-driven Store Operations Manager to lead all operational functions of our Bal Harbour Boutique. This individual will oversee inventory management, stockroom operations, logistics, compliance, and back-of-house processes while supporting an exceptional client experience. The ideal candidate thrives in a fast-paced luxury retail environment, leads with accountability, and is passionate about driving operational excellence. WHAT WE OFFER Competitive salary range of $70,000 - $75,000 annually Annual bonus opportunity Comprehensive medical, dental, and vision benefits 401(k) retirement plan Parking assistance for Bal Harbour associates Paid Time Off and Sick Time Career growth and development opportunities within a leading global luxury fashion house Note: The posted salary range reflects the expected hiring range for this position. Final compensation will be determined based on experience, qualifications, and business needs and may be subject to change. Key Responsibilities: POLICIES & PROCEDURES: Manage the cascading of retail operation manuals with effective training of the store team Ensure proper control over the execution of Retail Operation policies and procedure and act as guarantor of their implementation. STOCK EFFICIENCY AND PRODUCT FLOWS: Ensure effective organization of sellable products in the store to better support the sales process and minimize client waiting time Ensure the ordering process and the management of not sellable products such as no-core material (stationary and packaging) and uniforms to guarantee proper brand representation while optimizing costs. Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service. Ensure the omnichannel related activities (ship from store, buy on behalf, click and reserve etc.) are thoroughly followed up according to the agreed service level and suggest improvements where needed. Systems Proficiency: Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, Microsoft Office etc.) to streamline store front-end and back-end activities. Train and support the store team in the effective use of these tools to enhance efficiency and productivity. INVENTORY: Guarantee regular execution of cycle counts and stock-takes involving the store team and defining clear roles and responsibilities in the process. Ensure proper reconciliation of stock discrepancies and promptly sharing any stock loss, stolen cases and abnormal stock adjustment cases for approval. Define action plans to improve performance contemplating loss prevention activities and regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.) . BEFORE AND AFTER SALES PRODUCT MANAGEMENT: Implement solid control over merchandise promptly identifying defective or damaged items. Ensure proper product handling and care to avoid damages and missed sales opportunities. Assist the team members in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care. CASH MANAGEMENT AND ADMINISTRATIVE TASKS: Oversee the audits of POS usage and back-office activities to ensure compliance to global and local procedu…

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