STORE MANAGER / RETAIL OPERATIONS MANAGER

STORE MANAGER / RETAIL OPERATIONS MANAGER Kings Cigar Club | Washington Kings Cigar Club is opening our new brick-and-mortar premium cigar shop in Washington, and we are looking for a motivated, detail-oriented Store Manager / Retail Operations Manager to help lead the next chapter of KCC. This is more than a traditional retail position. We are looking for someone who can lead a team, create an exceptional customer experience, maintain a premium retail environment, and take ownership of day-to-day store operations. Position Part-Time | Minimum 30 Hours/Week $28–$32/hour, depending on experience Performance-based quarterly bonus Responsibilities Team Management & Training Train and coach retail associates. Establish and maintain KCC customer service standards. Manage daily staff assignments and store operations. Train employees on product knowledge, POS, checkout, and store procedures. Provide ongoing feedback and performance coaching. Customer Experience Create a welcoming, knowledgeable, and professional customer experience. Help customers discover cigars based on their preferences and experience level. Handle customer questions and general service issues. Build long-term relationships with customers. Store & Floor Management Maintain a clean, organized, premium retail environment. Ensure cigars, displays, pricing, and signage are properly presented. Monitor humidor presentation and product replenishment. Complete daily opening and closing procedures. Inventory Management Receive and verify incoming cigar shipments. Enter products and inventory accurately into our system. Perform regular inventory counts. Reconcile physical inventory with system inventory. Identify and report inventory discrepancies, damaged products, and low-stock items. Sales & Operations Monitor daily store performance. Prepare weekly store reports. Identify best-selling and slow-moving products. Help maintain appropriate product levels. Follow KCC policies regarding discounts, refunds, and inventory adjustments. Product Knowledge Develop strong knowledge of premium cigar brands and products. Learn and train staff on KCC Exclusive releases and collaborations. Stay current on new releases and products carried by KCC. What We're Looking For Previous retail, hospitality, luxury retail, or management experience preferred. Strong customer service and communication skills. Highly organized and detail-oriented. Comfortable leading and training a team. Reliable and trustworthy. Able to work independently. Comfortable using POS and inventory systems. Passion for premium cigars is a strong plus. Cigar industry experience is preferred but not required. If you are passionate about premium retail, customer experience, leadership, and building something special, we would love to hear from you. Pay: $28.00 - $32.00 per hour Expected hours: 30.0 – 35.0 per week Benefits: Employee discount Flexible schedule Work Location: In person

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