Store Manager – HRZ Coffee House San Antonio Medical Center TX

About Haraz Coffee House Haraz Coffee House delivers a premium, authentic Yemeni coffee experience that blends centuries-old tradition with modern hospitality. Inspired by Yemen's rich coffee culture, we are committed to creating warm, welcoming cafés where guests can enjoy high-quality coffee, tea, sandwiches, and pastries. We are proud to bring that same standard of excellence to San Antonio Medical Center. We're Hiring: Hands-On Store Manager | Owner-Operator Mindset We're looking for a driven, hands-on Store Manager who takes full ownership of the store's performance—not someone who simply supervises employees or manages schedules. This role is for a leader who works alongside the team, holds employees accountable, controls labor and waste, maintains exceptional operational standards, and proactively drives sales through local marketing, community outreach, and customer relationships. You'll be expected to identify problems, take initiative, and deliver measurable results without constant oversight. If you're someone who leads from the front, treats the business like your own, and takes pride in building a profitable, high-performing store, we want to hear from you. Your Role As Store Manager, you'll take responsibility for the daily operations and performance of our San Antonio Medical Center location. This is a hands-on management position requiring 40–45 hours per week, including 35–40 hours working behind the counter . The manager is expected to independently handle barista duties, customer service, and baking as needed, without additional staff when demand doesn't justify it, while also managing daily operations, staffing, inventory, and business growth. You'll be expected to learn and perform all core barista and baking duties, oversee staffing and scheduling, manage inventory and purchasing, coordinate local supply pickups, control costs, and proactively grow revenue. Success means building a reliable, well-trained team and running a clean, efficient, profitable store that consistently meets our standards without constant owner involvement. Key Responsibilities Leadership & Team Development Recruit, hire, train, and develop a reliable, high-performing team of baristas and bakers. Take full ownership of employee training, ensuring all team members demonstrate proficiency in drink recipes, milk frothing, food preparation, baking procedures, and customer service. Establish clear performance expectations, hold employees accountable, and promptly address underperformance through coaching and corrective action. Create and manage labor-efficient schedules based on actual sales demand, minimizing unnecessary staffing overlap. Lead by example, performing the same operational duties as the team. Build a positive, accountable team culture through clear communication, fair workload distribution, and consistent follow-through. Operational Excellence Actively work behind the counter, preparing drinks, serving customers, baking, and supporting daily operations. Learn all core drink recipes, baking procedures, food preparation methods, and operational processes to confidently train employees and provide coverage when needed. Ensure consistent execution of opening, mid-shift, slow-time, and closing checklists, with clear accountability and shift handoffs. Maintain exceptional cleanliness throughout the café, including equipment, counters, display cases, bathrooms, dining areas, and the exterior storefront. Verify drink quality, recipe accuracy, food presentation, and service standards through regular observation and coaching. Ensure the store opens and closes on time, proactively addressing staffing gaps, call-outs, and operational disruptions, including personally covering shifts when necessary. Identify and resolve operational issues independently, escalating significant concerns to ownership promptly. Financial & Inventory Management Take ownership of labor efficiency, cost of goods sold (COGS), in…

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