Store Manager - Gwen’s Fine Jewelers

About Us Gwen’s Fine Jewelers is Richmond, Kentucky’s premier diamond gallery, proudly family-owned and built on a passion for fine jewelry, personal service, and lasting customer relationships. With decades of industry experience, we offer a distinctive selection of hand-selected diamonds, gemstones, unique designer jewelry, and custom designs. Our mission is to provide personal service and unique designer jewelry while helping every customer find pieces that reflect their individual style and tell their story. Rooted in our local community, we value family, meaningful connections, and giving back. We believe jewelry is about more than the pieces themselves; it’s about celebrating milestones, preserving memories, and building relationships that last a lifetime. Position Overview We are seeking a motivated, sales-driven Store Manager to lead our team, oversee daily operations, and drive overall business performance. The ideal candidate is a hands-on leader who leads by example, excels at developing sales professionals, building lasting customer relationships, and fostering a positive, accountable team culture. Jewelry industry experience is highly preferred, but candidates from luxury retail or other sales-driven environments with strong business acumen are encouraged to apply. Key Responsibilities Lead sales initiatives, monitor KPIs, and drive store profitability while balancing individual sales performance with overall team success. Coach, mentor, and motivate sales professionals, establish clear expectations, and foster a collaborative culture built on accountability, professionalism, and continuous development. Deliver personalized, high-quality service while building lasting client relationships that encourage repeat business, customer loyalty, and long-term retention. Manage daily operations, inventory control, merchandising standards, and business procedures to ensure an efficient, well-organized retail environment. Lead by example on the sales floor, support team members in achieving their goals, and create an environment where employees feel supported, engaged, and motivated to succeed. Represent the business within the local community, cultivate meaningful connections, and support events and initiatives that reinforce the store’s reputation and customer relationships. Help integrate new team members, strengthen product knowledge, and develop the skills needed to deliver knowledgeable, confident service. Uphold the store’s standards for customer service, presentation, communication, and daily execution while remaining adaptable and willing to step in wherever needed. Qualifications A minimum of 3 years of jewelry industry experience is highly preferred. Candidates with strong luxury retail, sales management, or business development backgrounds are also encouraged to apply. Experience as a Sales Manager, Operations Manager, or Floor Leader within a fine jewelry environment is highly preferred. Proven ability to drive sales, build lasting customer relationships, and contribute to overall business profitability. Experience coaching, mentoring, and developing team members to achieve individual and storewide goals. Strong understanding of sales performance metrics, KPIs, inventory management, and retail operations. Excellent communication, interpersonal, and relationship-building skills. Collaborative leadership style with the ability to motivate, develop, and retain a high-performing team. Professional demeanor, strong organizational skills, dependability, and an adaptable, positive attitude. Ability to learn and confidently communicate product knowledge, including fine jewelry, diamonds, gemstones, and watches, if not already experienced in the industry. Hands-on, proactive approach with a strong commitment to teamwork, accountability, and attention to detail. Availability to work Saturdays and occasional Sundays during the holiday season and other peak periods. Preferred Qualifications Jew…

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