Store Manager - DK Jewelers

About Us At DK Jewelers, we offer a thoughtfully curated selection of bridal, fine jewelry, watches, and estate jewelry in our 5,000-square-foot showroom. We believe the right piece should be meaningful, lasting, and uniquely suited to the person wearing it. Our knowledgeable team brings extensive product expertise and a genuine passion for jewelry to every client interaction. We take pride in offering exceptional diamonds and helping each client find a piece that feels just right. Our goal is to be the trusted jeweler our community chooses for the moments that matter most. About the Role We are seeking an experienced Store Manager to lead our team, drive sales performance, and oversee the day-to-day operations of the store. This is a hands-on leadership position for someone who is equally comfortable developing people, cultivating client relationships on the sales floor, and ensuring operational excellence behind the scenes. The ideal candidate will bring a strong jewelry background, proven leadership experience, and the ability to establish accountability while fostering a collaborative, professional environment. Working closely with ownership, this individual will help shape sales strategy, identify opportunities for growth, and provide meaningful insight into overall store performance. What You’ll Do Lead, mentor, and inspire the sales team to consistently achieve individual and store sales goals Monitor and analyze sales performance and implement strategies to drive continued growth Develop and help execute sales plans, promotions, and initiatives Hold team members accountable for following established sales and customer service processes Coach and train associates on jewelry knowledge, client engagement, follow-up, and sales best practices Ensure associates are consistently collecting client information, following up with customers, and maintaining strong client relationships Work actively on the sales floor and provide a high-touch, personalized experience to clients Oversee day-to-day store operations, including opening and closing procedures and workflow coordination Monitor inventory flow and ensure merchandise is properly organized, maintained, and positioned Help identify opportunities for improved inventory management, including replenishment of fast-selling merchandise Collaborate with team members regarding repair intake and overall customer service standards Ensure store policies, procedures, and expectations are consistently followed Communicate regularly with ownership regarding sales performance, staffing, inventory, and overall store activity Identify opportunities to improve team performance, operational efficiency, and the overall customer experience What We’re Looking For 4+ years of jewelry sales experience 4+ years of leadership, supervisory, or management experience in a jewelry environment, such as a Store Manager, Operations Manager, Sales Manager, or similar leadership role Strong understanding of jewelry sales, client service, and jewelry store operations Proven ability to lead, coach, and hold a sales team accountable Strong sales acumen with a demonstrated ability to contribute to store growth Exceptional communication and interpersonal skills Ability to effectively lead individuals with different personalities, learning styles, and experience levels Professional, dependable, and organized with a positive, solutions-oriented approach Polished presentation and comfort working in an upscale retail environment Ability to manage competing priorities with sound judgment and efficiency Availability to work Saturdays as part of the regular schedule Genuine interest in long-term growth and development with the company Preferred Qualifications Jewelry credentials or certifications such as GIA, AJP, DCA, or AGS Experience developing sales goals, tracking performance, and implementing strategies to improve results Experience with inventory management, vendor relationships, or merchandise replen…

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