Store Manager

Overall Job Summary The Store Manager is responsible for managing all operational and team member aspects of a specialty retail farm and ranch store. Primary duties include delivering a Legendary Customer Experience, driving sales and profit, building and coaching the team, and leading execution of company standards. The Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer’s Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Drive sales and profit. This includes driving top line sales, developing and modeling behaviors to support a culture of service, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink by adhering to loss prevention standards. Communicate individual store needs, market differences and merchandise assortment opportunities to the leadership team. Build and coach the store team. This includes hiring/staffing decisions, retention, managing the schedule and payroll, support and deliver training including product knowledge development, and encouragement of continuous learning. It also includes investing in your Team Members’ success, coaching them to get to the next level, and succession planning. Finally, it includes Team Member performance reviews and counseling, and providing daily actionable feedback. Create and foster a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. Lead execution of Tractor Supply Company standards. This includes Legendary Service (GURA), store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks. The Store Manager is required to perform a combination of the following duties during their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Store Manager be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Ensure the customer has a Legendary shopping experience that differentiates from the competition. Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience. Coach and develop your Team. Champion the Customer Experience in the store and execute the role of the GURA Sales Leader. Perform opening and closing procedures. Transport and make deposits to the bank. Operate cash register/computer. Supervise cash handling procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Ensure Store meets licensing requirements including completion of training, testing and certifications. Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends as dictated by business needs. Uphold …

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