Store Manager

PET SUPPLIES PLUS – JOIN OUR PACK! Position: Retail Store Manager Location: Hamilton Township, NJ Employment Type: Full-Time About Pet Supplies Plus At Pet Supplies Plus, we’re more than just a pet store — we’re a neighborhood destination where pets, people, and community come together. We believe in treating our neighbors like family, providing exceptional care for every animal, and creating a welcoming environment where everyone feels valued. Our team members are the heart of our store. We believe in teamwork, accountability, compassion, and leading by example. We’re looking for a passionate, hands-on Retail Store Manager who shares these values and is excited to help grow our neighborhood business. Our philosophy is simple: People first, pets always, and business success through exceptional service. Position Overview The Retail Store Manager is responsible for the overall leadership, performance, profitability, and daily operations of our Pet Supplies Plus location in Hamilton Township. This is a hands-on leadership role requiring someone who can successfully balance team development, exceptional neighbor experiences, animal welfare, operational excellence, and financial performance. The ideal candidate is a strong leader who takes ownership, leads from the front, develops high-performing teams, and approaches every challenge with a solution-oriented mindset. The Store Manager will work closely with store ownership to execute business strategies, achieve sales targets, manage expenses, and continuously improve store performance. Key Responsibilities 1. Team Leadership & People Management Lead, motivate, coach, and develop a high-performing retail team. Manage recruiting, interviewing, hiring, onboarding, training, performance evaluations, and disciplinary actions. Create a positive, respectful, accountable, and inclusive workplace culture. Develop associate schedules based on business needs, customer traffic, and labor budgets. Ensure appropriate staffing coverage during peak hours, weekends, holidays, and promotional events. Establish clear responsibilities and performance expectations for supervisors, cashiers, stockers, and other associates. Provide regular feedback, recognize outstanding performance, and address performance concerns promptly. Lead by example and actively support daily store operations when needed. Encourage open communication, teamwork, and professional growth. 2. Exceptional Neighbor Experience At Pet Supplies Plus, our customers are our neighbors, and building meaningful relationships with them is at the heart of everything we do. Deliver outstanding neighbor service across every interaction. Build long-term relationships with neighbors and their pets. Ensure every neighbor feels welcomed, appreciated, and valued. Handle escalated customer concerns professionally, empathetically, and efficiently. Coach associates on proactive neighbor engagement, product recommendations, and personalized service. Drive customer satisfaction, repeat visits, loyalty, and positive online reviews. Create an environment where every team member understands that neighbor engagement is their top priority. Actively participate in local community events, adoption activities, and neighborhood initiatives. 3. Store Operations & Execution Oversee daily opening and closing procedures. Maintain a clean, organized, safe, and fully stocked store. Ensure timely replenishment of merchandise, including pet food, litter, and other high-demand products. Maintain accurate pricing, promotional signage, product labels, and planogram execution. Oversee inventory management, receiving, stockroom organization, cycle counts, and shrink prevention. Ensure completion of daily, weekly, and monthly operational checklists. Monitor register procedures, cash handling, cash reconciliation, and loss prevention. Ensure compliance with Pet Supplies Plus operational standards, safety procedures, and applicable regulations. Condu…

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