STAFFING & DISPATCH COORDINATOR

Schedule: Monday- Friday; 4:00am- 9:00am, Hybrid role ****Training Schedule: Training will be held onsite at office and start 7am- 12pm for the 1st month. After training, this can be a work from home /hybrid position with a few monthly onsite staff meetings. Must be local. Salary: $53,200 - $60,000 / year Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966. By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service. In 2011, the company became part of the Canteen Division of Compass Group USA, the leading foodservice management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader. Come grow with us. We are Canteen. Job Summary The Staffing & Dispatch Coordinator serves as the primary point of contact for employee callouts, staffing coverage, schedule adjustments, and workforce dispatch activities. This role ensures daily staffing needs are met by coordinating employee coverage, dispatching associates to assigned locations, communicating with field leadership, tracking attendance trends, and supporting workforce planning efforts. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where quick decision-making and problem-solving are essential. Key Responsibilities Staffing & Dispatch Coordination Receive, document, and track employee callouts, attendance issues, and schedule changes. Coordinate staffing coverage using available employees, floaters, and approved temporary staffing agencies. Dispatch associates to client sites and locations based on operational needs. Track staffing assignments, arrival confirmations, and unresolved coverage gaps. Communicate staffing updates and dispatch plans to Operations Leaders and Field Managers. Ensure employees receive assignment details, reporting instructions, and site information. Maintain accurate attendance, staffing, dispatch, and callout records. Escalate unresolved staffing concerns and recommend solutions. Workforce Planning & Scheduling Assist with workforce scheduling and labor allocation across multiple locations. Monitor staffing levels to ensure operational and client requirements are met. Coordinate last-minute schedule changes and staffing adjustments. Track attendance trends and workforce utilization to support staffing decisions. Recruitment Support Review applications and resumes to identify qualified candidates. Contact candidates to verify qualifications, interest, and availability. Schedule interviews for hiring managers and operational leaders. Maintain applicant tracking records and recruiting activity. Update PeopleHub and related systems accurately and timely. Support talent pipeline development for future staffing needs. Reporting & Analysis Prepare and distribute daily staffing and dispatch reports. Analyze attendance patterns, staffing shortages, and labor trends. Track temporary labor utilization and workforce metrics. Provide recommendations to improve staffing efficiency and workforce coverage. Maintain staffing documentation and workforce records. Qualifications High school diploma or equivalent required. 3+ years of experience in staffing coordination, dispatch, scheduling, workforce management, recruiting coordination, or operational support. Strong organizational, communication, and problem-solving skills. Proficiency with Microsoft Excel, Outlook, Teams, and workforce scheduling systems. Ability to manage multiple priorities in a time-sensitive environment. Strong attention to detail and follow-through. Ability to work early morning hours and respond to urgent staffing needs. Apply to Canteen today! Canteen is a member of Compass Group USA Click h…

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