Sr. Vendor Relations Specialist II

Job Description Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr. Vendor Relations Specialist in our Newport Beach, CA or Charlotte, NC office. This role is on-site. You’ll work at our Newport Beach, CA or Charlotte, NC office. Vendor Relationship Management Cultivate and nurture strong working relationships with vendors to foster productive and collaborative partnerships. Act as liaison between company and vendors, ensuring clear communication and mutual understanding as appropriate for the relationship. Drive moderately complex initiatives, bringing in new perspectives to solve business problems with a goal of improving customer experience and operational efficiency. Provides guidance for the documentation of procedural changes in partnership with the Knowledge Management team to support vendor processing and related Pacific Life processes as needed. Proficient knowledge in supporting Technology areas ranging from Incident Management, SaaS, Cloud and Hybrid Environments, Data Centers, IT Operations and more. Performance Monitoring Lead vendor performance monitoring to identify trends and implement changes as appropriate. Identify areas for improvement and collaborate with vendors and senior team members to implement necessary changes. Collaborate with internal teams to identify and communicate vendor opportunity trends that support our strategic goals. Lead weekly/monthly vendor performance calls, as assigned to discuss performance metrics, improvements, and feedback, leading as necessary. Keep track of service level agreements (SLAs) and quality standards with vendors to ensure that commitments are met and exceeded when possible. Establish best practices, ensuring contract/invoicing compliance, maintain pricing oversight and adherence to fee approval limits. Communication and Service Support Serve as primary point of contact for vendor inquiries, addressing questions and resolving day-to-day issues as appropriate with minimal guidance form senior team members. Foster open lines of communication to promote transparency and effective collaboration. Provide timely responses to vendor-related inquiries, maintaining a high level of professionalism and accuracy. Keep vendors informed about relevant initiatives, changes, and updates that impact the vendor relationship. Partner closely with internal teams to enhance the vendor experience and address any challenges collaboratively. Works closely with Data teams to leverage, interpret, and apply sound analytics to internal and external data sources to support informed decision making. Ensures all assigned initiatives adhere to Ops project oversight expectations; Stakeholder needs and business requirements vetted and documented, business impacts evaluated, project outcomes/ decisions tracked and communicated; Keeps tasks in line with project scope through completion; Collaborates effectively with business partners across enterprise to gain consensus and ensure long term sustainability while meeting objectives; Feedback sought and/or provided to measure and evolve shape work quality. Viewed as the SME by the Business Operations area on any assigned vendor relationships and is highly regarded as a key partner in managing the day-to-day operations. Feedback received from Business Operations should be reflective of this partnership, criticality of this role and ability to drive outcomes with our vendors. Visi…

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